Sr. Benefits Account Consultant

Marsh McLennan•Houston, TX

About The Position

The Commercial Sr. Account Consultant is a highly experienced individual contributor responsible for directly managing the Client Insurance Program for assigned accounts, utilizing the agency management system. This role typically manages 4-6 complex accounts and is matrixed to a specific Producer or Producers. The Sr. Account Consultant is fully responsible and accountable for the total management of specific clients and may serve as the primary resource to Account Executives on other accounts. Access to a Commercial Account Manager and/or Sr. Account Manager may be available based on business needs. The position requires a strong consultative ability to guide clients, manage service quality, and resolve escalated issues, while also making strategic Risk Management plan design recommendations aligned with client business objectives. Mastery level knowledge of property and casualty products, services, market dynamics, carriers/TPAs/vendors, and funding arrangements is essential.

Requirements

Position available on an as-needed business basis
Licensed: Texas P&C Agent
Bachelor’s Degree or equivalent professional experience preferred (Internal)
15+ years of Account Executive experience preferred (including at least 5-7 years in Executive or Sr. Account Manager role) (External)
At least 15 years of Commercial Account Consultant or Executive experience
CIC & CRM, or CPCU preferred
If no designation, then 15+ years of experience as an Account Consultant or Executive preferred
High level of organization with strong attention to detail and the ability to set, recognize, and manage multiple priorities and deadlines are essential.
Applied knowledge and skills in the areas of communication, typing/word processing, and interpersonal relations.
Accuracy and the ability to execute short and long term goals and to work independently are essential.
Proficient with Microsoft Office Suite, especially email, Word, and Excel, and PowerPoint.
College degree or equivalent professional experience preferred
Mastery level knowledge of property and casualty products, services, market dynamics, carriers/TPAs/vendors, fully insured and alternative funding arrangements.

Nice To Haves

CIC & CRM, or CPCU preferred

Responsibilities

Directly manage the Client Insurance Program for assigned accounts, utilizing agency management system.
Manage 4-6 very complex accounts.
Be fully responsible and accountable for the total management of specific clients and/or be the primary resource to specific Account Executives.
Directly manage the execution and delivery of client calendar/timeline milestones.
Conduct meetings and other communication with client to assess, maintain, and improve customer satisfaction.
Proactively maintain positive client relationship and have mastered the ability to analyze situations, make proactive decisions and direct a team to follow-through.
Demonstrate a strong consultative ability to instruct and provide strong guidance to the client, achieving a high-level of trust.
Monitor and manage the quality of service delivered to the client by MMA team members and carriers/vendors.
Monitor, manage, and facilitate the resolution by carriers/TPAs/vendors and MMA team members of escalated service issues.
Consult with clients and make strategic Risk Management plan design recommendations.
Maintain strong working knowledge and command of carrier/vendor products and services and effectively deliver appropriate carrier/TPA recommendations and product and service solutions to clients.
Maintain strong working knowledge and command of MMA services, resources and capabilities, and leverage them appropriately on behalf of clients.
Consult with clients and deliver appropriate funding arrangement recommendations.
Present financial/risk management reports providing data and information pertinent to risk management, plan design recommendations, products/services recommendations, renewal projections/planning, budget planning, etc.
Present and review plan performance reports and renewal projections.
Conduct pre-renewal planning meetings, including recommendations for renewal strategies.
Work with Team and marketing representatives to manage renewal bid/marketing strategy and deliver renewal presentations.
Manage ongoing carrier/TPA/Vendor renewal negotiations on clients’ behalf.
Make recommendations for additional products/services and for expanding broker/consultant services.
Manage and monitor revenue levels on all clients and work with Producers to develop strategies and actions for negotiation of commissions/fees.
Develop, maintain and expand business relationships with key client decision makers and senior leaders, often C-suite level.
Manage and monitor revenue generated by each account and work with Producers to negotiate appropriate agency revenue levels for each individual client.
Represent MMA at conferences, meetings, councils, community, and industry events.
Serve as internal subject matter expert in designated areas of expertise.
Meet or exceed Role Model MHBT standards of excellence.
Ensure maintenance of files and records in an orderly, timely manner via use of Sagittta and Image Right.
Ensure Service Plans via constant use of renewal timeline.
Be proficient in creation of and use of key industry risk management strategies or documents routine to daily service processes, ie: Risk identification and assessment, Coverage evaluation, Risk retention strategies (deductibles, SIR’s, Captives).
Function as primary go-to person for Client Contract Review.
Maintain and exhibit a positive, professional appearance and image.
Understand and adhere to policies and procedures within the MMA employee handbook.
Adhere to security and compliance requirements, appropriately manage/protect PHI and PII, and protect agency intellectual capital.