Sr. Benefits Account Consultant

Marsh McLennan•Houston, TX

About The Position

The Commercial Sr. Account Consultant is a highly experienced individual contributor responsible for directly managing the Client Insurance Program for assigned accounts. This role typically handles 4-6 complex accounts and is matrixed to a specific Producer or Producers. The Sr. Account Consultant is accountable for the total management of specific clients and may serve as the primary resource to Account Executives on other accounts. Access to a Commercial Account Manager and/or Sr. Account Manager may be available based on business needs. The position focuses on ensuring customer satisfaction, client retention, strategic risk management plan design, and revenue generation.

Requirements

Licensed: Texas P&C Agent
Bachelor’s Degree or equivalent professional experience preferred (Internal)
15+ years of Account Executive experience preferred (including at least 5-7 years in Executive or Sr. Account Manager role) (External)
At least 15 years of Commercial Account Consultant or Executive experience
CIC & CRM, or CPCU preferred
If no designation, then 15+ years of experience as an Account Consultant or Executive preferred
High level of organization with strong attention to detail and the ability to set, recognize, and manage multiple priorities and deadlines are essential.
Applied knowledge and skills in the areas of communication, typing/word processing, and interpersonal relations.
Accuracy and the ability to execute short and long term goals and to work independently are essential.
Proficient with Microsoft Office Suite, especially email, Word, and Excel, and PowerPoint.
College degree or equivalent professional experience preferred

Nice To Haves

CIC & CRM, or CPCU preferred
If no designation, then 15+ years of experience as an Account Consultant or Executive preferred

Responsibilities

Directly manage the Client Insurance Program for assigned accounts, utilizing agency management system.
Manage 4-6 very complex accounts.
Directly manage the execution and delivery of client calendar/timeline milestones.
Conduct meetings and other communication with client to assess, maintain, and improve customer satisfaction.
Proactively maintain positive client relationships and analyze situations to make proactive decisions and direct a team.
Instruct and provide strong guidance to the client, achieving a high-level of trust.
Monitor and manage the quality of service delivered to the client by MMA team members and carriers/vendors.
Monitor, manage, and facilitate the resolution of escalated service issues by carriers/TPAs/vendors and MMA team members.
Consult with clients and make strategic Risk Management plan design recommendations aligned with clients’ business strategy, culture, and priorities.
Maintain strong working knowledge of carrier/vendor products and services and effectively deliver appropriate recommendations.
Maintain strong working knowledge of MMA services, resources, and capabilities, and leverage them on behalf of clients.
Consult with clients and deliver appropriate funding arrangement recommendations.
Present financial/risk management reports.
Present and review plan performance reports and renewal projections.
Conduct pre-renewal planning meetings, including recommendations for renewal strategies.
Work with Team and marketing representatives to manage renewal bid/marketing strategy and deliver renewal presentations.
Manage ongoing carrier/TPA/Vendor renewal negotiations on clients’ behalf.
Make recommendations for additional products/services and for expanding broker/consultant services.
Manage and monitor revenue levels on all clients and work with Producers to develop strategies and actions for negotiation of commissions/fees.
Develop, maintain, and expand business relationships with key client decision makers and senior leaders.
Manage and monitor revenue generated by each account and work with Producers to negotiate appropriate agency revenue levels.
Represent MMA at conferences, meetings, councils, community, and industry events.
Serve as internal subject matter expert in designated areas of expertise.
Ensure maintenance of files and records in an orderly, timely manner via use of Sagittta and Image Right.
Ensure Service Plans via constant use of renewal timeline.
Proficient in creation of and use of key industry risk management strategies or documents routine to daily service processes.
Function as primary go-to person for Client Contract Review.
Maintain and exhibit a positive, professional appearance and image.
Understand and adhere to policies and procedures within the MMA employee handbook.
Adhere to security and compliance requirements, appropriately manage/protect PHI and PII, and protect agency intellectual capital.
Mastery level knowledge of property and casualty products, services, market dynamics, carriers/TPAs/vendors, fully insured and alternative funding arrangements.