Sr. Audio Product Coordinator
About The Position
Rentex is a national provider of professional audio, video, and computer rentals serving production companies, events, and integration partners. We support clients with reliable gear, consistent QC standards, and 24/7 technical assistance across major U.S. hubs. This role will collaborate daily with the National Product Manager of Audio, assist with day-to-day tasks and longer-term projects, and provide technical support to end users as part of the Rentex 24/7 support system. The position involves monitoring inventory nationally, assisting with parts procurement for repairs, and managing new inventory assimilation into the Rentex inventory control system. Additionally, the role requires maintaining and updating QC guides, and adjusting substitutions and accessories as new products are added. Success in this role will be measured by improvements in repair turnaround time, reduced aging RMA counts, enhanced support responsiveness, and efficient onboarding of new inventory.
Requirements
- Proven experience with the allocation of parts to repair audio equipment.
- Excellent written and verbal communication skills to interact with vendors for parts and accessories purchases.
- 5+ years of field experience in the audio discipline within live entertainment environments.
- High school diploma minimum.
- Detail-driven with a service mindset; able to turn messy notes into clear checklists and guides.
- Proficient with standard productivity tools; comfortable reading block diagrams and writing QC procedures.
- Able to lift and move professional audio equipment safely when needed.
Nice To Haves
- Hands-on familiarity with live sound (mixers, DSP, RF coordination), intercom, and power basics.
- Comfort with inventory/asset systems and barcoding workflows.
- Relevant certifications such as Dante Level 2+, manufacturer trainings, or CTS/CTS-I.
- Ability to travel occasionally to major hubs.
Responsibilities
- Collaborate daily with the National Product Manager of Audio to assist with day-to-day tasks and longer-term projects.
- Provide technical support to end users as part of the Rentex 24/7 support system.
- Assist with monitoring inventory nationally to ensure equipment in need of repair or replacement is serviced and returned to active inventory quickly.
- Assist with locating economical parts from reputable suppliers needed for product repairs.
- Assist with new inventory assimilation into the Rentex inventory control system (asset IDs, kits, barcodes, photos, documentation).
- Keep QC guides up to date and create guides for new Audio gear purchased.
- Actively update and adjust substitutions and accessories as new products are added to inventory.
- Support quality control standards for Audio SKUs; help maintain clear pass/fail criteria in guides.
- Assist in managing and executing repairs: triage, parts allocation, RMA coordination, test and return-to-service notes.
- Deliver or coordinate product training (internal and external) on setup, best practices, and common gotchas.
- Maintain quick-start guides, signal flow diagrams, and firmware/known issues notes.
- Partner with warehouse techs, sales support, and operations to keep shows on track.
- Provide clear, timely updates in tickets and chats; escalate appropriately when risk increases.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
