Sr. Asst, Customer Service
About The Position
As a Customer Service Representative (CSR), you will represent Smurfit WestRock to customers and serve as a key liaison among customers, sales, and operations teams. You will receive and process routine customer orders and inquiries, address order-related issues, and maintain relationships with multiple customers and sales staff. The role uses knowledge of products, logistics, production planning, and inventory management to support customers. The position is based at the IL Aurora Corrugated location. It is a full-time role. Relocation support is not provided. The expected salary range is $35,625.00–$59,375.00, depending on role, level, location, skills, experience, and education. The application window is expected to close by January 27, 2027.
Requirements
- High school diploma or GED.
- At least 3 years of customer service-related work experience.
- Customer-oriented mindset and ability to act in customers’ best interests.
- Strong written and verbal communication skills to understand requests and problems, communicate status, and negotiate solutions.
- Ability to simplify and resolve issues ranging from simple to complex, with a focus on root cause and developing solutions quickly.
- Collaboration and teamwork skills across functions to resolve issues and achieve organizational goals.
Nice To Haves
- Previous experience in the manufacturing industry.
Responsibilities
- Represent Smurfit WestRock’s values and deliver excellent service in each interaction.
- Record, organize, and process orders and inquiries received by telephone, email, or personal customer contact.
- Run customized reports and share data with customers.
- Provide customers with pricing, inventory availability, and production schedule information.
- Track order activity and alert appropriate staff to potential delivery problems.
- Partner with the Quality Manager to resolve routine customer issues.
- Suggest alternative products or services when appropriate to meet customer needs.
- Connect customers and sales staff to support responsiveness and customer satisfaction.
- Track warehouse inventories and update customers on order status.
- Resolve customer or production issues promptly and effectively, maintaining clear communication with customers about status and resolution.
Benefits
- Short-term bonus incentive
- Health insurance
- Dental insurance
- Vision insurance
- Flexible spending accounts or health savings accounts
- Retirement savings plans
- Life and disability insurance programs
- Paid sick leave as required by applicable state or local law
- 15 days of paid vacation
- 11 days of paid holidays
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
