Sr. Association Coordinator

Etherio•Atlanta, GA

2d•Hybrid

About The Position

The Senior Association Coordinator is a key member of the Etherio Association Management team, supporting the client team. This role is responsible for the association's effective coordination of marketing and communications, educational programs, membership, customer service, and events. The Senior Association Coordinator works closely with board members, volunteers, staff, and vendors to ensure organizational excellence.

Requirements

Bachelor’s degree or equivalent experience.
At least 2 years’ experience, ideally in a non-profit or association setting preferred.
Demonstrated achievements in project management, organizational skills, administrative responsibilities, and technology.
Excellent oral and written communication skills, with strong interpersonal, presentation, and networking abilities.
Proficiency in Microsoft Office (Word and Excel), with the ability to quickly learn and adapt to new software and platforms.
Strong attention to detail.
Ability to manage changing priorities and multiple projects with varying deadlines.
Ability to travel at least 10% per year.
Requires flexibility in scheduling, such as the ability to work evenings and weekends to meet client, event, or company needs.
Must be able to remain either in a stationary sitting position for extended periods (such as when working in the office), while also being able to stand and/or move for extended periods (such as when executing events onsite).
Need to lift, carry, push, or drag boxes or equipment up to 30 lbs.
Frequently moves inside the office to access filing cabinets, office machinery, etc.
Need to adapt and function in various physical settings (for example, conference centers, indoor and outdoor spaces).
Occasionally required to position self in a stooping, kneeling, or crouching manner.
Frequently communicates with others and must be able to exchange accurate information in these situations.
Frequently uses computers and other electronic equipment.

Nice To Haves

Experience with association software (such as MemberClicks and YourMembership) and learning management systems.
Skilled with tools like Canva, Zoom, Hootsuite, Vimeo, ClickUp, Google Analytics, and Smartsheet.
Proficiency in project management techniques is preferred.
Marketing and/or social media experience.
Proficient in database management and communication systems, emphasizing accuracy and attention to detail.

Responsibilities

Assist in composing and overseeing communications, including emails, social media posts, press releases, blog posts, event promotions, and announcements.
Coordinate marketing committee meetings.
Plan and manage the content calendar.
Design and produce high-quality visual assets in Canva.
Organize, coordinate, and execute the annual campaign.
Coordinate Ad creation and placement in corporate sales flyers.
Oversee end-to-end planning and execution of webinars (e.g., committee coordination, call for proposals & review process, scheduling, speaker agreements, Zoom setup, course setup in LMS, event calendar setup, speaker support, live moderation).
Track webinar analytics, gather feedback, and prepare reports to support continuous improvement and sponsor relations.
Create and update website content and graphics.
Maintain accurate and engaging information on website.
Manage custom forms for various association programs.
Track and report website usage data.
Assist in the design and production of event signage, name badges, and collateral.
Serve as registration lead pre-event assisting attendees in the registration process, updating records, processing refunds and answering questions.
Support the setup and maintenance of the event website and the registration platform. Assist with speaker management platform and any questions that arise.
Provide onsite assistance with event set-up, registration, attendee inquiries, and general logistics.
Order supplies, signage, giveaways and other collateral for each event.
Track and create award certificates, working closely with the VP of Awards.
Operate in compliance with association-specific policies.
Strong problem-solving ability with a proven capacity to research complex issues and deliver well-supported recommendations.
Contribute to developing and maintaining client SOPs and consistently adhere to all SOP requirements.
Respond to client requests in a timely, professional manner.
Serve as primary and back-up support for all association email inboxes and phone line, responding to member and non-member inquiries.
Provide input into client and Etherio Association Management Business Unit operations, processes, procedures, and policies.
Support the overall goals and objectives of the association through additional responsibilities as required.