Assistant Association Manager

HOATalent • Cleveland, OH

1d • Hybrid

About The Position

Coral is a property management company serving HOA and condo association communities across the Cleveland metro area. We pride ourselves on being exceptionally responsive, accurate, and service-oriented for the owners and residents we support.

As an Assistant Association Manager, you'll be the first line of support for homeowners and residents across a portfolio of communities, handling high volumes of calls and emails, coordinating vendors, and backing up the Property Manager on financial and operational tasks. This is a hybrid role based out of Independence, OH, with regular travel to community locations throughout greater Cleveland (mileage reimbursed).

Requirements

• 3–5 years of external-facing, high-volume customer service experience
• Experience in HOA/COA association management, rental property management, or hospitality management (hotel/resort/restaurant)
• Proficiency in Microsoft Outlook, Excel, and Word
• Valid driver's license and reliable transportation
• Dedicated home workspace with high-speed internet
• Ability to travel within the Cleveland metro area several times per week
• Must reside within 45 minutes of Cleveland, OH
• Must pass a criminal background and credit history check before hire

Nice To Haves

• Property management experience
• Experience with property management software (e.g., AppFolio, Yardi, Vantaca or similar)
• Familiarity with HOA governing documents, CC's, or community association regulations

Responsibilities

• Serve as the primary point of contact for owner and resident inquiries via phone and email, resolving issues with professionalism and urgency
• Customer service – responsive communication with client, residents, vendors, and team members
• Support the Property Manager with day-to-day community operations, including vendor coordination, work order processing, and site visits
• Assist with budget preparation, banking tasks, and financial reporting
• Help obtain vendor proposals and manage service contracts
• Enforce community rules and regulations consistently and professionally
• Attend occasional weekday evening board meetings; respond to after-hours emergencies as needed
• Maintain organized records, task lists, and follow-through on all open items

Benefits

• Mileage reimbursement for community travel
• Health, dental, and vision insurance
• 401(k) retirement plan with employer match
• Paid time off
• Life insurance
• Referral bonus program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed