Sr Associate, Service Ops Support

Otis • Green Bay, WI

5d • Onsite

About The Position

Otis Elevator Company is searching for a highly motivated Service Ops Support team member to provide support to the Service business. The Service Ops Support team member will support efficiency, cost containment, and customer satisfaction.

Requirements

• High school diploma or equivalent required
• Ability to work in a highly team-oriented and dynamic environment
• Candidate must demonstrate strong written and verbal communication skills to effectively develop expectations and relationships with internal customers
• Need to be self-motivated and able to manage many simultaneous projects and responsibilities
• Successful candidate should be very comfortable in a technical environment utilizing Microsoft based computer software.
• Strong leadership skills and goal-orientated with strong time management and organizational skills

Nice To Haves

• bachelor’s degree preferred

Responsibilities

• Support field ops managers, supervisors, mechanics allowing them to spend time in the field.
• Return Authorization (RA) management; Track open RA's
• EH&S Tracking, Download & distribute EH&S compliance reports
• PUI Management and Reporting
• Maintain fleet inventory (driver changes, pickups, etc)
• Field support (Gas cards, registrations, pin #'s, etc)
• Request Permits with local AHJ
• Require visit / Require hours tracking
• Attend daily supervisor huddles/weekly ops meetings.
• Pull/format applicable reports and Distribute
• Duty Roster Management (Salesforce); Load overtime coverages, Assign units to routes, route adjustments
• Maintenance system updates
• Create PO’s, resolve PO issues
• Uniform orders

Benefits

• Opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects
• Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED