Sr Associate, Service Operations Support

Otis Elevator Co.•Mississauga, ON

1d•Onsite

About The Position

Otis Elevator Company is searching for a highly motivated Service Ops Support team member to oversee coordination of activities for the Service business. The Service Ops Support team member will ensure efficiency, cost containment, and customer satisfaction.

Requirements

High school diploma or equivalent required
Ability to work in a highly team-oriented and dynamic environment
Candidate must demonstrate strong written and verbal communication skills to effectively develop expectations and relationships with internal and external customers
Need to be self-motivated and able to manage many simultaneous projects and responsibilities
Successful candidate should be very comfortable in a technical environment utilizing Microsoft based computer software.
Strong leadership skills and goal-orientated with strong time management and organizational skills

Nice To Haves

bachelor’s degree preferred

Responsibilities

Manage field focused tasks supporting field ops managers, supervisors, mechanics allowing them to spend time in the field.
Support Operating Territory billable and non-billable repair documentation and scheduling based on contractual requirements.
Support the team in tracking safety protocols including monthly minutes, accident filing, and coordinating follow up on safety testing requirements
Ensure that material and labor cost align with monthly targets
Manage customer billing to include tracking sales/margin and assist in inventory review and cleanup
Report on performance to estimate on elevator repairs and distribute to appropriate parties as needed
Enter and open purchase orders, track error status and accrual clean up, and resolve vendor issues
Perform iPhone Application system data management
Organize warehouse audits, inventory, and shipping