Associate, Support Operations
About The Position
This role focuses on technology support operations for a geographically dispersed enterprise workforce. Responsibilities include IT incident Management, change management, problem management, knowledge management, endpoint management, and business controls. The position requires quick decision making and analytical skills to provide data-driven insights on technology issues across an environment with Windows PCs, Macs, and Mobile Devices. A focus on execution, accountability, and results is essential to drive operational efficiencies through data-driven insights. The ideal candidate should possess strong verbal and written communication skills, effectively manage upwards, and collaborate well with peers.
Requirements
- High School Diploma, GED, or equivalent certification
- At least 1 year of Technical Operations experience
- At least 1 year of experience with IT systems and infrastructure
- At least 1 year of experience with desktop platforms and operating systems
- At least 1 year of experience with incident management and reporting tools
Nice To Haves
- Bachelor’s Degree in Business, Information Systems, or Computer Science
- 1+ year of experience with ServiceNow
- 1+ year of experience with defining, implementing, and leveraging process (change, incident, problem) management functions
- 1+ year of experience with Jira
- Demonstrate ability to work within Google Workspace to perform data gathering and analysis
- Hands-on experience with Data Visualization Tools (e.g., Tableau, PowerBI, Amazon QuickSuite, etc).
- Familiarity with support ticket data and analysis.
- Strong problem solving & analytical skills
- ITIL Certification
Responsibilities
- Partner with internal customers and the business to translate needs into new processes, process documentation, metrics, and reporting for insights and data visualization.
- Drive data analysis that provides meaningful insights on business strategies and operational improvements
- Troubleshoot, debug, maintain, and improve existing reporting sources and solutions
- Demonstrate the ability to explore and quickly grasp new technologies to progress varied initiatives.
Benefits
- Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
