Sr Associate, Digital Marketing/CRM - American Girl

Mattel•El Segundo, CA

20h•$92,000 - $115,000•Onsite

About The Position

The CRM Senior Marketing Associate is responsible for supporting the execution and optimization of American Girl’s CRM programs across email and SMS channels. This role will manage day-to-day campaign planning, production, and deployment, while leveraging performance insights to continuously improve customer engagement and business outcomes and support CRM channel performance against key engagement, conversion, and revenue goals. The SMA will partner cross-functionally with Marketing, Creative, Loyalty, Ecomm/Merchandising, IT, and external agency partners to deliver personalized, on-brand communications that support acquisition, retention, and lifetime customer value. The ideal candidate brings a balance of strong execution, attention to detail, and a data-informed mindset, with a passion for creating meaningful customer experiences.

Requirements

3+ years of experience in CRM, lifecycle marketing, or email/SMS marketing, preferably within retail or consumer products
Hands-on experience with an ESP (Klaviyo preferred) and end-to-end campaign execution
Integrated marketing experience required across paid and owned channels, including ecommerce, retail stores, social, print/direct mail
Experience building CRM calendars, segmentation strategies, and lifecycle campaigns
Experience working cross-functionally with creative, marketing, and merchandising teams
Excellent written/verbal, time management and quantitative/analytical skills required
Familiarity with campaign performance metrics and using data to inform optimization decisions
Strong PowerPoint and Excel skills preferred
Customer-Centric Thinking: Understands the importance of delivering relevant, personalized communication across the customer lifecycle. Able to translate brand storytelling into meaningful CRM touchpoints that resonate with both girls and gift-givers.
Executional Excellence: Highly detail-oriented with strong organizational and project management skills. Able to manage multiple campaigns and deadlines while maintaining a high standard of accuracy and quality in a fast-paced, high-volume environment.
Data-Informed Decision Making: Comfortable working with campaign performance data to identify trends and inform optimizations. Able to apply insights to improve future campaigns and support business goals without requiring deep analytical ownership.
Collaboration and Communication: Strong interpersonal and communication skills, with the ability to work effectively across cross-functional teams including Creative, Marketing, and Merchandising. Able to contribute ideas and recommendations that influence campaign direction and execution.
Adaptability: Comfortable working in a fast-paced environment with shifting priorities. Demonstrates flexibility, curiosity, and a willingness to learn and grow.

Nice To Haves

Familiarity with customer data platforms (CDPs) or marketing data systems is a plus.

Responsibilities

Support the planning and execution of CRM campaigns across email and SMS, including promotional campaigns, product launches, and loyalty and seasonal initiatives.
Maintain and manage the CRM calendar to ensure alignment with broader marketing strategies, business priorities, and retail moments.
Develop clear and actionable creative briefs and partner with internal creative teams (design and copy) to deliver engaging, on-brand messaging.
Provide input on messaging, subject lines, and creative to optimize performance and maintain brand voice.
Coordinate campaign production across internal teams and external partners, ensuring timelines and deliverables are met while managing multiple priorities in a fast-paced environment.
Execute audience segmentation strategies to support customer acquisition, onboarding, retention, and re-engagement.
Build, launch, and optimize automated lifecycle journeys (e.g., welcome series, browse/cart abandonment, post-purchase, loyalty, winback).
Leverage customer data to support personalization efforts and deliver relevant, timely messaging.
Partner with merchandising and site teams to ensure strong alignment between CRM campaigns and on-site experience, contributing to a seamless omnichannel customer journey.
Support ongoing optimization of CRM campaigns through A/B and multivariate testing across subject lines, creative, messaging, timing, and audience segments.
Monitor key campaign performance metrics and apply learnings to improve future campaign effectiveness and support overall CRM performance against business and revenue objectives.
Conduct thorough QA across all campaigns, ensuring accuracy of content, links, tracking, and overall customer experience.
Contribute to regular reporting for campaigns and key business moments.
Monitor campaign performance and identify trends, insights, and opportunities to improve engagement and conversion.
Partner with teams incorporating CRM efforts into broader marketing plans and sharing performance learnings to inform future campaign planning and optimization efforts.
Assist in the development of performance summaries and marketing decks as needed.
Maintain strong customer data hygiene and support ongoing audience quality initiatives.
Ensure all CRM communications adhere to email and SMS compliance standards (e.g., CAN-SPAM, TCPA) and deliverability best practices.
Utilize CRM and project management tools (e.g., Klaviyo, Monday.com) to execute campaigns efficiently and accurately.