Sr Associate, Client Operations Management, Tax Research

Cotality•Irving, TX

About The Position

At Cotality, we are driven by a single mission—to make the property industry faster, smarter, and more people-centric. Cotality is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society. Cotality is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. We know our people are our greatest asset. At Cotality, you can be yourself, lift people up and make an impact. By putting clients first and continuously innovating, we're working together to set the pace for unlocking new possibilities that better serve the property industry. As a Senior Associate, Client Operations Management (Tax Research), you will serve as a technical anchor in a high-velocity production environment. This role is designed for a meticulous problem-solver who excels at mitigating risk and navigating the complexities of property loan servicing. You won't just follow a workflow—you will master it, leveraging market-leading resources and advanced data tools to deliver precision and clarity for our highest-tier clients. If you thrive on critical thinking, deep-dive research, and the opportunity to streamline departmental operations, this is the place to reach your full potential.

Requirements

Possess the critical thinking skills necessary to synthesize information from disparate sources into actionable solutions.
Have intermediate-to-advanced computer skills and the agility to master multiple proprietary systems and data-manipulation tools.
Known for accuracy in data processing and ability to interpret complex property-related documentation.
Ability to articulate status updates and complex findings clearly, both verbally and in writing.
Excel in an ever-changing environment, managing competing priorities and tight deadlines without sacrificing quality.
Have a proactive desire to learn, grow, and contribute to a culture of professional development.
High school diploma, GED or equivalent required
3+ years of relevant experience; college education in lieu of experience
Ability to provide exceptional client service in a high-volume production environment
Ability to manage time, set priorities and meet deadlines
Intermediate computer skills and technically savvy to learn multiple systems and applications
Ability to understand basic property related documentation from a variety of sources
Critical thinking to synthesize information from multiple sources to solve problems
Detailed oriented to process data accurately
Ability to collaborate with others and provide status updates
Exceptional verbal and written communication skills
Willingness to learn and grow
Adaptable in an ever-changing environment

Nice To Haves

Bachelor’s degree preferred
Client service-oriented experience preferred

Responsibilities

Execute complex research on property tax cases, synthesizing data from internal departments, third-party agencies, and public agencies to resolve high-stake situations.
Act as a primary point of contact for premier clients, delivering sophisticated service and updates in a fast-paced, high-volume environment.
Utilize deep process and system expertise to independently navigate roadblocks and solve intricate operational challenges.
Ensure 100% adherence to rigorous company standards and client Service Level Agreements (SLAs).
Identify opportunities to enhance workflow applications and databases, contributing directly to more streamlined and optimized outcomes.

Benefits

Generous PTO and 11 paid holidays, plus well-being and volunteer time off.
Up to 16 weeks of fully paid parental leave and a baby stipend.
Multiple medical plan options with mental health and wellness support offerings.
401(k) with company match and vesting after one year.
$400 annual well-being stipend and tuition assistance up to $5,250.
Recognition Rewards, Referral bonuses, exclusive discounts and more!

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume