Sr. Associate Client Management

McKesson•Cary, NC

1d•$55,600 - $92,600

About The Position

At Biologics by McKesson, the Sr. Associate, Client Management supports the Client Relationship group (Strategic Account Management), which oversees complex client relationships across Biologics business units to mitigate service errors and business risk. The role manages projects involving implementation and ongoing management of programs sourced to Biologics by pharmaceutical company clients. It serves as a client contact for account maintenance, develops solutions to meet client program requirements, supports relationships between client-manufacturers and Biologics, and contributes to cross-functional teams across business units. The position provides consultative client services, supports project and account management, communicates account priorities internally, and helps resolve program issues. It also interprets data and summarizes findings for customers. Travel of up to 10% may be required. McKesson lists a base pay range of $55,600–$92,600; additional compensation, such as an annual bonus or long-term incentives, may be offered.

Requirements

A degree or equivalent, with typically 2 or more years of relevant experience.
Ability to handle multiple projects and reach effective solutions within budget and timelines.
Project management and organizational skills.
Ability to take initiative and drive results independently.
Analytical ability to identify opportunities and trends, conduct research, and suggest solutions to customers.
Experience with Microsoft Office Suite, including Visio and Project.
Advanced skills in Microsoft Excel and PowerPoint.
Excellent verbal and written communication skills.
Strong time-management and organizational skills.
Ability to develop strong team relationships and bring people together to focus on team goals.

Nice To Haves

A four-year degree in a related field or equivalent experience is highly preferred.
Two or more years of experience in Specialty Pharmacy or another healthcare-related field is preferred.
Collaborative, customer-focused approach and ability to create visible value for clients and within the organization.

Responsibilities

Provide customers with proactive consultative services on process improvement, revenue-generating opportunities, and cost-saving opportunities.
Communicate with clients in writing and verbally on non-sales and non-IT-specific matters.
Contribute to client Quarterly Business Reviews covering the state of the business and opportunities for enhancement, growth, and efficiency.
Provide timely updates to clients and field contacts on pending and active refill patients.
Identify project priorities with customers and communicate them to internal operations and the BI team.
Assist operations with follow-up on patients whose pending appeals updates have been extended for 14 or more days.
Support the Account/Program Manager with documentation of client engagement.
Serve as the first point of contact for day-to-day program issues from the client reimbursement field team.
Engage appropriate team members to resolve issues within reasonable time frames and escalate issues to the team leader when necessary.
Interact with internal departments to help provide business understanding and support issue resolution.
Understand, evaluate, and interpret data to accurately summarize its meaning for customers.
Manage projects focused on implementing and/or ongoing management of programs sourced to Biologics by McKesson.