Client Management Associate

Orchestra•Washington, DC

5h•$60,000 - $70,000•Hybrid

About The Position

The Client Management Associate will play an essential role on Orchestra’s Client Management team in identifying and advancing growth opportunities across existing clients. Orchestra’s Client Management focuses on the client lifecycle after work is won, helping teams retain clients, deepen relationships, deliver an integrated Orchestra experience, and identify opportunities to expand the partnership over time. Working alongside client relationship leads and subject matter experts, this person will help turn client needs and opportunities into integrated strategies and connect clients with the right Orchestra capabilities. This is a cross-functional role for someone who is highly organized, commercially aware, and deeply focused on the client experience. The ideal candidate can understand a client challenge, see how earned, owned, paid, creative, experiential, and other capabilities can work together to solve it, and quickly connect the right people across Orchestra to turn that thinking into a compelling commercial opportunity.

Requirements

3–5 years of experience in communications, marketing, business development, client strategy or a related field, with client-facing experience required.
Strong commercial instincts and the ability to recognize where an existing client need could become a broader opportunity
A commercial mindset with the ability to recognize an opportunity, know when an existing need could become a broader partnership, and understand what is needed to move it forward
Strong relationship-building instincts and the ability to connect people and expertise across teams
A strong sense of urgency and comfort operating in a fast-moving environment where client and commercial needs can shift quickly
Strong research, project management, and organizational skills
Excellent writing skills and the ability to turn complex ideas into clear, persuasive, and client-ready materials
Ability to coordinate multiple subject matter experts and priorities under tight deadlines
Comfort using AI tools, including ChatGPT, to improve research, writing, and workflows
Collaborative, proactive, and comfortable working across different teams and areas of expertise

Nice To Haves

Direct experience working within an agency strongly preferred

Responsibilities

Advance a portfolio of expansion, renewal and extension opportunities across existing Orchestra clients
Work with client leads to identify potential opportunities based on client needs, business priorities, relationship context, and existing work, and develop those opportunities into client-ready recommendations and strategies
Think across Orchestra’s capabilities to build integrated strategies rather than single-workstream solutions
Determine which capabilities and subject matter experts should be engaged and convene cross-functional teams across the firm, knowing when and how to bring the right people and expertise together around a client opportunity
Assess the urgency behind commercial opportunities and facilitate the process to move quickly from a client need to a recommendation, team, scope and pricing
Conduct client, industry and competitive research to strengthen recommendations and present potential growth opportunities
Manage pricing and scoping requests and help ensure recommendations are commercially sound
Manage and route Client Desk requests, quickly connecting client leads with the right resources and expertise
Facilitate account planning, renewal planning and other initiatives focused on proactively growing existing client relationships
Use AI and emerging tools to strengthen research, writing and Client Management workflows