Sr. Associate Client Management

McKesson•Cary, NC

11d

About The Position

At Biologics by McKesson, the mission is to simplify access to medication and deliver personalized care to help patients achieve the best possible outcomes. The Client Relationship group (Strategic Account Management) manages larger-scale client relationships spanning nearly all of Biologics’ business units, with a focus on mitigating service errors and reducing business risk through greater oversight of complex accounts. The Sr. Associate, Client Management manages projects involving the implementation and/or ongoing management of programs sourced to Biologics by pharmaceutical company clients. This role serves as a client contact for ongoing account maintenance, develops solutions that proactively meet client program requirements, supports the relationship between client-manufacturers and Biologics by McKesson, and contributes to cross-functional teams across business units.

Requirements

A degree or equivalent; the role typically requires at least 2 years of relevant experience.
Ability to manage multiple projects and drive effective solutions within budgets and timelines.
Project management and organizational skills.
Self-starter who can take initiative and independently drive results.
Analytical ability to identify opportunities and trends, conduct research, and suggest solutions to customers.
Experience with Microsoft Office Suite, including Visio and Project.
Advanced skills in Microsoft Excel and PowerPoint.
Collaborative and customer-focused approach, with the ability to create visible value for clients and the organization.
Excellent verbal and written communication skills.
Ability to build strong team relationships and bring individuals together around team goals.
Excellent time-management and organizational skills.

Nice To Haves

A four-year degree in a related field or equivalent experience is highly preferred.
At least 2 years of experience in specialty pharmacy or another healthcare-related field is preferred.

Responsibilities

Provide proactive consultative services to customers on process improvement, revenue-generating opportunities, and cost-saving opportunities.
Handle written and verbal client communication that is not sales- or IT-specific.
Contribute to quarterly business reviews by reporting on the state of clients’ businesses and identifying opportunities for enhancement, growth, and efficiency.
Provide timely updates to clients and field contacts on pending and active refill patients.
Identify project priorities with customers and communicate them to internal operations and business intelligence teams.
Assist the operations team with follow-up on patients whose pending appeals updates have been extended for 14 or more days.
Support the Account/Program Manager by documenting all client engagement.
Serve as the first point of contact for day-to-day program issues from the client reimbursement field team.
Involve team members as needed to resolve issues within reasonable time frames and escalate issues to the team leader when necessary.
Interact with internal departments to provide business understanding and assistance as needed.
Understand, evaluate, and interpret data to accurately summarize its meaning for customers.