Sr. Area Manager - Pool Division

National Pool Partners, Inc.•Scottsdale, AZ

4h•$125,000 - $135,000

About The Position

The Sr. Area Manager leads a region of pool service and repair branches through Area Managers and Branch Managers to achieve regional goals in sales, service, customer retention, safety, and operating profit. The role develops effective leaders, executes regional operating plans, and ensures consistent performance and exceptional customer experiences across assigned branches. The position must be based in Arizona or Texas and involves travel throughout the region. The Senior Area Manager is accountable for regional financial performance, branch execution, workforce planning, customer issue resolution, safety, regulatory compliance, and leadership development. Success is measured through regional operating profit and sales, route completion, customer and team member retention, safety, expense control, and branch service quality and readiness.

Requirements

High school diploma or equivalent.
At least 5 years of proven driving experience.
At least 5 years of progressive service industry and/or sales management experience, including P&L responsibility and oversight of multiple branches or locations.
Experience managing and developing managers.
Ability to travel throughout the region.
Ability to pass a seven-year criminal background check, substance abuse testing, and a three-year motor vehicle report.

Nice To Haves

Certified Pool & Spa Operator (CPO) certification or equivalent pool industry certification.
Applicable pool service or repair license.
Experience leading geographically dispersed teams in multi-state, high-growth, or field-based environments.
Advanced knowledge of pool service and repair operations, water chemistry, pool equipment, regional financial management, safety, and compliance.

Responsibilities

Lead and develop Area Managers and Branch Managers, holding them accountable for branch and regional performance.
Drive regional pool service and repair sales through strategic planning, manager coaching, and consistent execution across branches.
Partner with Talent Acquisition and branch leadership on regional workforce planning, recruiting, hiring, onboarding, and training.
Own regional financial performance, including P&L, budgets, forecasts, service and repair production targets, and chemical, parts, and inventory control.
Conduct branch visits and performance reviews to ensure service quality, route completion, water chemistry standards, repair execution, safety, and regulatory compliance.
Oversee escalated customer issues and recurring pool service or repair concerns, ensuring timely and effective resolution by managers.
Partner with HR on employee relations, manager performance, attendance, and team member retention across the region.
Ensure managers maintain safe, compliant, and operational fleets, pool service equipment, tools, and chemical and parts inventory across branches.
Manage controllable expenses within approved regional budgets; ensure payroll accuracy and adherence to pricing and sales policies.
Ensure regional compliance with applicable pool service, repair, chemical handling, and safety requirements and company policies; implement consistent operating practices and corrective action plans.
Coach and develop direct reports to build a leadership succession pipeline and support regional growth.
Meet regional operating profit, sales, route completion, customer retention, team member retention, and safety targets.
Maintain approved regional controllable expense budgets through monthly reviews and annual reconciliation.
Ensure branches meet established standards for pool service and repair quality, complaint resolution, reporting accuracy, fleet readiness, and inventory readiness.