Sr. ARC Specialist

Engine

8d•$65,000 - $90,000•Hybrid

About The Position

Engine is seeking a Sr. ARC Specialist to play a critical role in maintaining the accuracy, integrity, and efficiency of all airline ticketing and financial reporting processes. This position sits at the intersection of Flight Operations, Finance, and Member Support, and is directly responsible for managing ARC (Airlines Reporting Corporation) processes, ensuring regulatory adherence, and driving excellence across all air travel transactions. The ideal candidate will have a deep understanding of airline ticketing (exchanges, refunds, voids), expert-level knowledge of ARC procedures, GDS platforms, and reconciliation workflows. This role involves overseeing end-to-end settlement cycles, resolving discrepancies, and implementing scalable SOPs to support sustainable growth in a fast-paced environment with meticulous attention to detail.

Requirements

Minimum 5 years of hands-on experience in ARC reporting, reconciliation, and settlement in a high-volume TMC, OTA or travel agency environment.
Expert-level proficiency with Amadeus GDS and NDC technology.
Deep knowledge of ARC processes, IAR, and back-office systems.
ARC Specialist certification, or ability to obtain within 30 days of hire.
Possess expert-level knowledge of advanced fare rules, intricate fare construction, commission structures, exchanges, and refunds.
Proven ability to research, analyze, and resolve financial and transactional discrepancies.
High attention to detail with exceptional accuracy in data handling and reporting.
Proficiency in Google Workspace and other financial and reporting applications
Excellent written and verbal communication skills, with strong negotiation and documentation abilities.

Responsibilities

Own and manage the full ARC settlement process on a weekly basis, including submission, reconciliation, and payment via Back Office Systems, and IAR.
Process and reconcile all transactions—sales, exchanges, refunds, voids, commissions, TASFs—across Amadeus GDS, ARC, and financial platforms.
Work with Finance to authorize and process the weekly cash remit draft to ARC, ensuring regulatory compliance and timely payments.
Perform daily balancing of ARC transactions, resolving discrepancies in coordination with ticketing and accounting teams.
Review issued airline tickets, ensuring accuracy in complex transactions like refunds, exchanges, MCOs, and fare rule applications.
Lead the end-to-end Debit Memo (ADM) management process, including daily monitoring of ARC Memo Manager, dispute resolution, chargebacks, trend analysis, and financial reporting.
Identify root causes of debit memo violations and implement corrective actions in partnership with operations and finance.
Support internal and external audits with complete, audit-ready documentation related to ARC reporting and ticketing activities.
Collaborate with cross-functional teams to maintain and continuously improve Standard Operating Procedures (SOPs) to ensure compliance, accuracy, and efficiency in ticketing and settlement workflows and address any financial or system interface issues.
Provide ongoing guidance and training on ARC policy updates, TRAMS/IAR usage, and best practices in ticketing compliance.
Stay abreast of ARC regulations, airline policy updates, and travel industry developments, communicating relevant impacts to internal stakeholders.
Assist with the testing, implementation, and maintenance of back-office system updates and integrations.