Sr Application Analyst

Fairview Health Services•Minneapolis, MN

10h•Hybrid

About The Position

The Sr Application Analyst role will provide technical expertise and leadership, including configuring, documenting, testing, modifying and maintaining software applications. Apply specific applications and technology expertise to the specification and design development process. Lead the creation of system and operating documentation. Support all issues that arise within the specific application area. Job functions include configuring applications by translating the business requirements into software specifications. As an internal resource to the Business side including Quality and Patient safety, Quality Analytics, Patient Experience, Regulatory and Accreditation Services, Claims Department, Credentialing and Provider Management. Will serve as the primary contact for software vendor RL Datix using the RL6 platform, an enterprise on-line incident reporting system. Interface and Data Warehouse. Deploy and maintain vendor supported HL7 listener to capture clinical systems patient ADT data for Adverse Event Reporting and Patient Complaint contact support. As a project resource you will facilitate software configuration or build, testing and implementation for new and existing business processes deployed in a virtual Machine (VM) environment for testing, development and production. Collaborate with clinical and business leaders to meet goals and identified needs for business, safety and regulatory requirements of Adverse or Patient Safety events, Root Cause Analysis efforts, Employee injury, Work-place Violence, Exposures and Infection Control, Patient Feedback or Complaints and Peer Review. Incident Response you will respond to user satisfaction issues, troubleshoot and perform routine maintenance or break fix. Install, configure, maintain, and document processes for application. Troubleshoot server issues, Import/Export operations, ETL functions and the HL7 ADT interface. Providing system Support you will esearch and develop strategy for future implementation and platform migrations. Maintain user accounts and assistance requests using Service-Now request system. Collaborate with Audit Team to audit critical systems, communicate system changes, and conduct testing to verify accuracy and policy compliance. Report Developer/Data Analyst. Assist customers with centralized RL Datix report and dash-board application. Partner with data warehouse resources to capture and store clinical and employee statistical measures for aggregate rate-based report benchmarking. Work with customers to auto schedule report delivery via distribution list configurations and produce various internal, interdepartmental, and mandatory state reports on a weekly, monthly and annual basis. Create and document data extraction efforts for data warehousing and external customer requirements

Requirements

Bachelor’s degree or combination of education and related work experience
5 years of IT application experience
Strong understanding of the Software Development Life-Cycle (SDLC)
Demonstrated analytical critical thinking skills for process development or problem resolution
Demonstrated working knowledge and expertise of healthcare processes and application system coordination
Demonstrated knowledge of database structure and working practice of reporting techniques and tools
If supporting Epic, certification in core applications within 180 Days

Nice To Haves

Bachelor’s degree in IT field
Experience within the Healthcare Industry
Certifications and experience relative to the role
Epic Certifications for Epic roles

Responsibilities

Utilize expertise to design new and existing applications. Configure code, test and troubleshoot existing programs. Analyze end user data and business needs to assure user-orientation and optimal program/system performance.
Proactively initiates and participates in IT workflow definition and monitoring of processes including 1) Incident and Problem Management, 2) IT Service Request and Task Management, 3) Change Control Management and 4) IT Project Management.
Accurately and efficiently works to provide application workflow and functional analysis, build and configuration, unit and integrated testing, and plans for transition to application ongoing support. Understands workflows with the objective to meet business needs.
Effectively unit test all code and programs prior to releasing them to the quality assurance (QA) team. Resolve all unit test issues in a timely manner. Collaborate with the QA team to identify test cases and create/mine test data to enable a thorough test of all deliverables. Respond to all inquiries and issues in a timely manner as the developed code/program moves through the testing process and ultimately into production. Provide implementation/production support as required.
Evaluate and understand dependencies between applications to understand if making a change in one application would have a negative impact in another application. Use knowledge of assigned application(s) to help resolve issues and drive optimal business solutions.
Maintain up-to-date application knowledge and understanding of how the business uses the applications in their workflows. Partner with the business to gather requirements and goals to drive optimal solutions.
Evaluate, troubleshoot and lead root-cause analysis for production issues and system failures; determine corrective action and improvements to prevent recurrence. Provide implementation/production support as required.
Proactively provide subject matter expertise regarding assigned application(s) to other members of the technology and business teams to ensure quality and minimize impact on other applications and business processes.
Coach and mentor staff regarding technology, methodologies and standards. Proactively share knowledge and collaborate with IT teams to ensure quick and effective responses to customer needs. Maintain up-to-date business domain knowledge and technical skills in software development technologies and methodologies.
Pro-actively participates in creating and implementing improvements to achieve clinical, satisfaction and/or efficiency outcomes.
Provides ongoing operational system support and resolves escalated issues. Interacts with vendors on problem determination, resolution, issue tracking, upgrades and fixes.
Participates in after-hours support as determined by IT Leadership
Patient Centered: Provide services centered on the needs and safety of our patients and families.