Sr Application Support Analyst

S&S Activewear LLC • Bolingbrook, IL

11d • Onsite

About The Position

The Senior Application Support Analyst provides high quality application support for software solutions developed by S&S Activewear. This role partners closely with business users, customers, and technical teams to ensure application reliability, timely issue resolution, and an exceptional user experience. The Senior Application Support Analyst supports end users and department managers via email, chat, and phone, applying strong analytical and troubleshooting skills to resolve application issues. This position requires excellent communication skills, a customer focused mindset, and hands on technical experience in both application support and software development.

Requirements

• Strong analytical and technical problem-solving skills
• Excellent written and verbal communication skills
• Ability to work effectively with both business users and technical teams
• Experience working with relational databases, including T SQL and the ability to write queries to retrieve and analyze data
• Entry level software development experience using .NET, including familiarity with C#, basic debugging, or exposure to application development concepts
• Ability to manage multiple priorities in a fast-paced application support environment

Responsibilities

• Serve as a primary point of contact for application support inquiries and incidents
• Diagnose, troubleshoot, and resolve application issues using sound technical and analytical problem-solving techniques
• Perform application issue triage and debugging to identify root causes, determine impact, and recommend resolution paths
• Communicate clearly and professionally with both technical and non-technical stakeholders
• Manage and prioritize the application support ticket queue; escalate issues to the Software Engineering team as appropriate, providing detailed analysis and reproducible steps
• Monitor application performance to proactively identify issues, trends, and opportunities for improvement
• Contribute to and maintain system documentation, knowledge base articles, and help desk procedures
• Collaborate with team members to build and share knowledge of application functionality, architecture, and best practices
• Ensure a consistently positive customer and end user experience

Benefits

• Vacation, Personal, and Sick time
• Medical, Dental, Vision, Life Insurance, and Disability coverage
• Flexible Spending Accounts
• 401(k) plan
• Discounts on brand‑name apparel
• Employee events
• Opportunities for growth and advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed