Sr. Analyst, Systems Support - Omaha, NE

First National Bank•Omaha, NE

1d•$81,662 - $134,741•Hybrid

About The Position

At FNBO, our employees are the heart of our story—and we’re committed to their success! Please see below the details of this career opportunity and how it fits into our organization’s success. As a Senior Operations Analyst, you will be responsible for being a subject matter expert with the ability to provide expert production support for end users for assigned systems. Lead mid to large projects of some complexity. Develop test plans for the systems and lead testing. Review work of junior team members and be responsible for development of team knowledge. Manage the system roadmaps with business partners. Develop requirements for enhancements or changes to processes. Evaluate current processes and recommend changes to improve our customer and employee experience. Coordinate with business partners (internally and externally) for releases, requests for enhancements, and on projects. Create and enforce standards within the system.

Requirements

Ability to design new system solutions, modify, enhance or adapt existing systems and integrate new features or improvements, all with the aim of improving business efficiency and productivity.
Ability to implement, configure and test feasible solutions.
Demonstrate a consultative approach with the ability to analyze stakeholder’s needs.
Excellent communication.
Strong interpersonal skills, including the ability to build collaborative relationships, listen and actively contribute to discussions.
Bachelor’s degree in business-related field or equivalent work experience.
7+ years of experience leading processes or systems
Written and verbal communication, including technical writing skills
Strong problem solving ability with strong analytical skills
General knowledge of Microsoft Office products
Ability to multi-task while adhering to multiple timetables of completion

Responsibilities

Maintain systems: Ensure the performance, reliability, and maintenance of card-related applications.
Resolve issues: Provide advanced escalation support and research data points to solve complex problems.
Drive improvements: Collaborate with business teams, IT, and external vendors to prioritize enhancements, manage the application roadmap, and handle upgrades.
Gather requirements: Lead stakeholder sessions to define complete, concise, and comprehensive project requirements.
Test changes: Perform system testing and coordinate user acceptance testing (UAT) for process updates.
Optimize processes: Identify opportunities to automate, document, and improve workflows using supporting data metrics.
Manage data requests: Coordinate, track, and fulfill data needs for internal partners and Operations.
Analyze trends: Evaluate new reporting needs and recommend new data structures or system reports.
Educate users: Develop training materials, update documentation, and lead training sessions as a system subject matter expert.
Mentor staff: Identify competency gaps to recommend learning opportunities and actively coach Operations Analysts.