Sr Analyst, ServiceNow Developer
About The Position
The ServiceNow Developer is responsible for designing, developing, and delivering ServiceNow platform solutions that align with business needs and strategic priorities. This role leads multiple moderately complex initiatives and enhancements, driving solutions from concept through deployment. The developer operates with limited supervision, applying deep technical expertise and sound judgment to analyze issues, evaluate solution options, and implement scalable solutions. The role also serves as a technical resource for less experienced team members and contributes to continuous improvement of platform capabilities and processes.
Requirements
- Experience in ServiceNow development (e.g., ITSM, ITOM, HRSD, or similar modules)
- Working knowledge of JavaScript, ServiceNow APIs, and platform capabilities
- Familiarity with integrations, workflows, and ServiceNow data structures
- Understanding of software development lifecycle (SDLC) and Agile methodologies
- Experience analyzing business requirements and translating them into technical solutions
- Demonstrated ability to lead moderately complex technical initiatives independently
- Experience evaluating multiple solution options and making recommendations aligned to business and technical needs
- Strong understanding of enterprise platform architecture and integration patterns
- Strong analytical and problem-solving skills
- Ability to exercise independent judgment and evaluate multiple solution paths within broadly defined objectives
- Effective communication skills, including explaining moderately complex concepts
- Detail-oriented with strong organizational skills
Responsibilities
- Lead and deliver multiple moderately complex ServiceNow initiatives and enhancements, managing work from requirements through deployment, ensuring alignment with business priorities
- Analyze and resolve moderately complex technical and functional issues, evaluating multiple solution paths and recommending optimal approaches, exercise independent judgment with minimal escalation
- Design, develop, test, and deploy scalable ServiceNow solutions, including workflows, integrations, and custom applications, ensuring alignment with architectural standards and long-term platform strategy
- Identify and implement process and system improvements to enhance platform performance, scalability, and user experience
- Collaborate cross-functionally with business and technical stakeholders to gather requirements, shape solutions, and influence decision-making through technical expertise and recommendations
- Communicate moderately complex to complex technical concepts clearly to both technical and non-technical audiences, guiding stakeholders toward effective solutions
- Apply company policies and best practices to resolve a variety of technical and process-related issues
- Perform analysis of moderately complex problems involving data, systems, and workflows
- Provide recommendations for process improvements and alternative solutions
- Participate in code reviews, testing, and deployment activities
- Drive adherence to and continuous improvement of platform governance, development standards, and best practices, participating in design reviews and establishing quality benchmarks
- Own and support ongoing platform maintenance, upgrades, and enhancements, proactively identifying risks and opportunities for optimization
Benefits
- retirement savings plan (with company match)
- paid vacation, holiday and personal days
- paid caregiver/parental and medical leave
- health benefits to include medical, prescription drug, dental and vision coverage
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
