Sr Analyst, Sales Tech Solutions - Onboarding Specialist

Nationwide • Grandview Heights, OH

2d • Hybrid

About The Position

An Onboarding Specialist on the TAS team provides end-to-end technology support for key career events (e.g., onboarding, role changes, and offboarding), including hardware and software ordering, ID and system access setup/changes, moves, and secure deprovisioning so associates are ready on day one and cleanly offboarded at the end of their tenure. As a Sr. Analyst, you’ll provide business technology expertise by supporting business technology tools and solutions. You’ll be responsible for consulting with management and customers to determine solution needs. You will develop, produce and maintain technical solutions. We have the enviable position of being able to see and work with all of Nationwide Financial, supporting the business from a holistic viewpoint and driving it forward. If you have confidence, the ability to make connections with people and use data to prioritize and make decisions, we want to know more about you!

Requirements

• Undergraduate degree in business administration, computer science or related field.
• Typically, four or more years of experience in data/process/database research, analysis support and problem solving.
• Demonstrated knowledge and ability to support sophisticated technology projects.
• Proven ability to align business technology vision/strategy to support organization-wide change.
• Knowledge of a variety of business technology tools, concepts and techniques.
• Solid understanding of new technologies and developments in the business technology capacities.
• Proven ability to develop and apply innovative technology solutions to business problems and opportunities to meet business goals.
• Understanding of project management concepts and techniques.
• Must possess strong verbal and written communication skills to interact with other both within and external to Nationwide.
• Ability to prioritize work and handle multiple deliverables concurrently.

Responsibilities

• Owns ID/System Access ordering and hardware ordering; maintains job profiles and conducts quarterly reviews; tracks access exceptions and coordinates inventory audits; submits and manages CRE requests (moves/desk reconfigurations) and overall moves management; serves as liaison with ID Administration and CRE; and oversees computer and equipment setup, ensuring a consistent, compliant, and well-controlled experience for TAS associates and partners.
• Identifies, analyzes and supports technology solutions while understanding desired customer experience.
• Participates as a member in established Communities of Practice across the various teams passionate about ensuring effective collaboration.
• Participates in business stakeholder change management, communication process and training.
• Presents meaningful recommendations, reports and documents to internal technology partners to assist with understanding and applying business technology solutions.
• Collaborates with business partners to identify data trends, information, reporting and business productivity solutions.
• Conducts research on business technology capabilities.
• Reviews, validates and completes quality checks on the work of other team members and provides mentorship when the need arises.
• Uses agile practices to support technology solutions.
• Participates in established agile process activities such as iteration planning, stand-ups, iteration demos and retrospectives.
• Identifies, understands and assesses dependencies within an iteration, a release and across other product teams.
• Partners closely with Nationwide Technology team on design, development, testing and implementation of their technology efforts.
• May perform other responsibilities as assigned.

Benefits

• medical/dental/vision
• life insurance
• short and long term disability coverage
• paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date
• nine paid holidays
• 8 hours of Lifetime paid time off
• 8 hours of Unity Day paid time off
• 401(k) with company match
• company-paid pension plan
• business casual attire

What This Job Offers

• Job Type: Full-time
• Career Level: Senior