Sr. Analyst, Provider Standardization & Strategic Initiatives

CVS Health•Work At Home-Connecticut, CT

9d•$46,988 - $112,200•Onsite

About The Position

The Sr. Analyst role, reporting to the Lead Director of Provider Standardization, supports initiatives focused on provider data accuracy, operational effectiveness, process standardization, and strategic improvement efforts across multiple lines of business. This role combines project execution, analytical problem solving, stakeholder engagement, and process improvement to support scalable operations and improve business outcomes. The ideal candidate is comfortable working in ambiguity, organizing complex workstreams, supporting cross-functional initiatives, and identifying opportunities to improve efficiency, quality, and customer experience.

Requirements

3+ years experience supporting or leading projects, operational initiatives, or cross-functional work efforts
Demonstrated ability to organize ambiguous work, solve problems, and translate business needs into actionable plans
Experience managing multiple priorities and coordinating work across stakeholders
Strong analytical, communication, and organizational skills
Experience using business tools such as Excel, PowerPoint, Visio, or similar applications
Ability to work independently while driving initiatives forward with minimal oversight

Nice To Haves

Experience in healthcare operations, Medicaid, Medicare, provider operations, credentialing, or regulated environments
Experience with Lean, Agile, Six Sigma, operational excellence, or continuous improvement methodologies
Experience with workflow analysis, process mapping, or operational improvement initiatives
Experience working with dashboards, reporting tools, or Power BI
Experience supporting automation efforts, implementations, or technology-enabled improvements
Project management certification preferred but not required

Responsibilities

Lead and support projects related to provider standardization, provider experience, operational effectiveness, and data quality initiatives
Manage initiative lifecycles from intake through implementation, including requirements gathering, planning, execution, risk identification, stakeholder alignment, and sustainment activities
Track initiative progress and communicate updates, risks, barriers, and recommendations to leadership and stakeholders
Support execution of strategic initiatives and special projects as assigned
Evaluate current workflows and operational processes to identify inefficiencies, manual work, bottlenecks, and improvement opportunities
Support process mapping, root cause analysis, and development of future-state workflows where appropriate
Recommend improvements that improve accuracy, reduce turnaround times, enhance quality, and support scalable operations
Analyze operational trends, stakeholder feedback, and business needs to identify improvement opportunities and support recommendations
Partner with internal business teams, operational areas, and leadership to define objectives, requirements, risks, and expected outcomes for initiatives
Facilitate discussions, drive follow-ups, and maintain alignment across stakeholders throughout project execution
Support change management activities associated with new processes, implementations, or operational changes
Act as a liaison between operational teams, business partners, and supporting functions including reporting, technology, or implementation teams as needed
Support monitoring of operational performance through existing dashboards, metrics, and reporting processes
Help identify reporting gaps, business needs, and opportunities for improved visibility into operational performance
Assist in development of presentations, status updates, and executive-level summaries