Sr. Analyst, Production Application Support

CIBC•Toronto, ON

1d•Hybrid

About The Position

You’ll be joining CIBC’s Enterprise Payments Technology Applications Operation team. You’ll be responsible for providing investigation and second level support on client issues, technical issues, system/web site outages and questions from all internal and external application by maintaining, prioritization and addressing to respective CIBC technology groups and vendors. You’ll be responsible for maintaining the production applications and day-to-day operational activities, manage escalations and modify established procedures / approaches to suit specific situations including 24 x 7 support and coordination of recovery efforts. At CIBC, we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed during your interview.

Requirements

1-3 years of Production Support using technologies such Autosys batch scheduling, file transfers, UNIX, OpenShift CaaS and automation scripting.
Platform Knowledge – Windows, MS Azure, Middleware, Openshift CasS, Dynatrace, Unix and Autosys.
Experience or knowledge of Cloud Platforms preferably MS Azure.
Experience using collaboration tools, such as JIRA/Confluence.
Experience using DevOps tools, such as Github Actions, MS Azure DevOps and Ansible.
Strong understanding of Agile software delivery principles.
Excellent communication skills.
Comfortable working both independently and within a team setting.

Nice To Haves

Prior experience with monitoring tools, such as Dynatrace and Splunk.

Responsibilities

Investigate and define operational issues and prioritize based on severity, risk and/or strategic business needs.
Manage issue logs and Production requests.
Design and implement solutions to prevent recurrence with the end goal of ensuring clients satisfaction.
Work as a regular liaison with business partners, technology partners, senior management team, internal and external clients.
Ensure internal clients are well-informed of the team mandate and nature, including relevant policies and legislation changes.
Promote and support the concepts, products and services.
Act as subject matter expert in the assessment of impacts for planned system changes and projects, ensuring compliance with relevant organization standards (Business, Continuity, Security, Compliance, and Privacy).
Develop and maintain productive relationships with Technology, QA, Project team and others.
Research, evaluate and support the development and implementation of new and/or revised policies, procedures and standards.
Investigate, research and provide recommendations on issues and system outages.

Benefits

Competitive salary
Incentive pay
Banking benefits
Benefits program
Defined benefit pension plan
Employee share purchase plan
Vacation offering
Wellbeing support
MomentMakers, our social, points-based recognition program
Purpose Day; a paid day off dedicated for you to use to invest in your growth and development