Senior Analyst Production Application Support

CIBC•Toronto, ON

7d•Hybrid

About The Position

You’ll be joining CIBC’s Application Operations team within Infrastructure Operations and Network team. You will be responsible for providing analysis and second level support on client issues, technical issues, system/web site outages and questions from all Internal and External application by maintaining, prioritization and addressing to respective CIBC Technology groups and Vendors. You will also be responsible for maintaining the production applications and day-to-day operational activities, manage escalations and modify established procedures / approaches to suit specific situations including 24 x 7 support and coordination of recovery efforts. At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

Requirements

2-3 years of experience in supporting applications in Microsoft Azure, Cloud environments, Power Platform, Unix, Middleware support, and batch processing.
Linux
Windows Server Management

Nice To Haves

Experience in supporting AI/ML models
Experience with CASS, OCP Container, AutoSys, and informatica

Responsibilities

Investigate and define operational issues and prioritize based on severity, risk and/or strategic business needs.
Manage issue logs and Contact Centre requests.
Design and implement solutions to prevent recurrence with the end goal of ensuring clients satisfaction.
Work as a regular liaison with business partners, technology partners, senior management team, internal and external clients.
Ensure internal clients are well-informed of the team mandate and nature, including relevant policies and legislation changes.
Promote and support the concepts, products and services of the Channel Support area.
Act as subject matter expert in the assessment of impacts for planned system changes and projects, ensuring compliance with relevant organization standards (Business, Continuity, Security, Compliance, and Privacy).
Develop and maintain productive relationships with Technology, QA, Project team and others.
Research, analyze and support the development and implementation of new and/or revised policies, procedures and standards.
Investigate, analyze and provide recommendations on issues and system outages.

Benefits

competitive salary
incentive pay
banking benefits
a benefits program
defined benefit pension plan
an employee share purchase plan
a vacation offering
wellbeing support
MomentMakers, our social, points-based recognition program
Purpose Day; a paid day off dedicated for you to use to invest in your growth and development