Specialist, Production Services Application Support Analyst

BNY Mellon • Pittsburgh, PA

1d • Onsite

About The Position

At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere. We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about. We’re seeking a future team member for the role of Production Services Application Support Analyst to join our Corporate Engineering team. This role is located in Pittsburgh, United States.

Requirements

• Bachelor's degree in computer science or a related discipline, or equivalent work experience required.
• 0-3 years of experience in applications support or production environment required
• Strong hands‑on experience with: ServiceNow Incident Management and Moogsoft Alert Management using AppDynamics, Splunk, and Grafana
• Proven experience with alert triage, monitoring, and operational support in a high‑volume environment.
• Ability to follow SOPs, escalation paths, and operational standards.
• Proficiency in Python and JavaScript for automation and scripting.
• Working knowledge of Ansible for operational automation and standardization.
• Experience creating Power BI dashboards and operational reports.
• Exposure to or hands‑on experience with AI‑driven operations, alert automation, chatbots, or agent‑based systems.
• Strong analytical, problem‑solving, and communication skills, with the ability to engage both technical teams and senior stakeholders.
• Ability to work effectively in a 24×7 support model and collaborate across distributed teams.

Nice To Haves

• experience in the securities or financial services industry is a plus.
• Exposure to batch monitoring or job scheduling tools (e.g., Control‑M, ESP) is a plus.

Responsibilities

• Own and manage the end‑to‑end incident lifecycle in ServiceNow, ensuring timely triage, resolution, and SLA adherence while acting as the Service Incident Owner (SIO).
• Monitor, triage, and manage alerts across Moogsoft, AppDynamics, Splunk, and Grafana, ensuring business‑critical issues are identified and addressed promptly.
• Perform initial troubleshooting and impact assessment to determine severity, scope, and appropriate escalation paths.
• Configure, tune, and optimize alerting rules including thresholds, correlation, deduplication, and suppression to reduce noise and false positives.
• Identify recurring alert and incident patterns and partner with L2/L3 teams to drive proactive remediation and long‑term fixes.
• Develop and maintain automation scripts (Python, JavaScript) to streamline alert enrichment, routing, incident creation, and operational workflows.
• Leverage Ansible to standardize operational tasks and enable repeatable, scalable execution.
• Support the development and adoption of digital employees / AI agents to automate L1 triage and routine operational activities.
• Lead incident bridge calls and deliver clear, concise technical and executive communications during major incidents.
• Collaborate effectively with global stakeholders across US and India to support a 24×7 production environment.

Benefits

• BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy.
• We provide access to flexible global resources and tools for your life’s journey.
• Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees