Application Support Specialist

Sheehan Family Companies • Kingston, MA

10d • Onsite

About The Position

The Application Support Specialist will diagnose and resolve software issues, system errors, and general computer problems. This role provides support for Company's Route Accounting System (VIP), warehouse management systems, operations technologies (iPhones, iPads, Voice Pick equipment), and Sales Applications. Additionally, the specialist will support Sales Reporting, Connect Support, and other company applications including Microsoft Suite, Omnitracs, Nexus, UKG, and other regularly used software. The position involves setting up employee system and email access, user security, and assisting with company projects. The specialist will also train employees on technology tools and travel to remote sites for support, training, and project assistance. A key aspect of this role is maintaining a professional and support-driven disposition with end users, understanding their goals, and aligning with business and process objectives. The role requires the ability to independently learn using available resources and maintain basic troubleshooting skills for server and network issues.

Requirements

• Bachelor’s degree required (College Transcripts required)
• 3 years of IT industry experience
• Excellent customer support, communication and service skills
• Experience with personal computers operating in Windows environment
• Excellent organizational skills
• Working knowledge of Microsoft Suite & Google Workspace
• Experience with hardware troubleshooting, mobile device management platforms, and Active Directory
• Support includes off-hours accessibility on a rotating schedule
• Overnight travel to remote sites as needed
• Knowledgeable about emerging technologies and industry trends
• Able to maintain a flexible work schedule, as needed
• Familiarity with AI powered reporting tools and solutions

Nice To Haves

• Experience in consumer distribution systems, preferred

Responsibilities

• Diagnose and resolve software issues, system errors, and general computer problems
• Provide support for Company's Route Accounting System (VIP)
• Provide support for warehouse management systems and operations technologies including but not limited to iPhones, iPads, Voice Pick equipment
• Provide support for Sales Applications, Sales Reporting, Connect Support additional company used applications including Microsoft Suite, Omnitracs, Nexus, UKG and other regularly used software applications
• Refer major hardware or software problems or defective products to vendors or technicians for service
• Install and perform minor repairs to hardware, software, or peripheral equipment
• Understand servers and the components that make up the network
• Maintain basic troubleshooting skills for server and network issues
• Know when to contact network vendors or internal network support staff
• Setup employees’ system access, email access and user security within software application
• Assist with company projects, develop and deploy project plans and communicate with stakeholders and other staff as necessary
• Must be capable of independently learning using the tools available from Software and Hardware vendors as well as the company knowledge base and other training materials
• Train employees on the use of specific applications and technology tools
• Travel to remote sites to offer support, training and project leadership or assistance
• Maintain a professional and support driven disposition with end users, and strive to understand the end user's goals as well as the business and process goals

Benefits

• EEO Statement Sheehan Family Companies is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees regardless of race, gender, sexual orientation, religion, age, disability status, or veteran status.
• Reasonable Accommodation Statement Sheehan Family Companies is committed to providing equal employment opportunities to all individuals. If you require a reasonable accommodation to apply for a position or to participate in the interview process, please contact HR. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level