Sr Analyst, Order to Cash, Accounts Receivable

TreeHouse Foods • De Pere, WI

4d • Hybrid

About The Position

We are seeking a Sr Analyst, Order to Cash, Accounts Receivable, to join our Finance team based in De Pere, WI. This role plays a key part in supporting the Order to Cash function as a subject matter expert and escalation point for accounts receivable processes, customer account activity, reconciliations, reporting, and issue resolution. This role analyzes customer balances, payment trends, deductions, unapplied cash, and other account activity to identify risk, determine root causes, and recommend actions that support timely payment, accurate financial reporting, and improved cash flow. This role partners with internal stakeholders and customers to resolve complex account issues, support month-end and quarter-end close activities, maintain compliance with internal controls, and contribute to process improvements across the Order to Cash team.

Requirements

• Bachelor's degree in Accounting, Finance, Business, or a related field preferred; equivalent relevant experience may be considered.
• Minimum of 3-5 years of experience in accounts receivable, Order to Cash, collections, cash application, deduction management, credit, financial analysis, or related areas; experience in a consumer-packaged goods environment preferred.
• Strong understanding of accounts receivable processes, customer account management, reconciliations, month-end close activities, internal controls, general accounting principles, and ERP systems; knowledge of dispute management, deduction systems, cash application tools, customer account reporting, reporting tools, data analysis tools, or business intelligence platforms preferred.
• Demonstrated ability to analyze financial data, identify trends, determine root cause, recommend practical solutions, and manage complex customer accounts while balancing multiple priorities and meeting deadlines.
• Strong reconciliation, problem-solving, critical thinking, decision-making, and organizational skills with a high level of attention to detail and accuracy.
• Strong written and verbal communication skills with the ability to collaborate across departments, lead discussions, explain account activity, and interact professionally with customers.
• Ability to work in a fast-paced, cross-functional environment, adapt to changing priorities, maintain accuracy, and work effectively with limited supervision.
• Demonstrated ability to support process improvement, documentation, training, and continuous improvement initiatives.
• Sound judgment, professionalism, and ability to maintain confidentiality when working with financial and customer account information.
• Proficiency in Microsoft Office is required, with advanced Microsoft Excel skills preferred.

Nice To Haves

• experience in a consumer-packaged goods environment preferred
• knowledge of dispute management, deduction systems, cash application tools, customer account reporting, reporting tools, data analysis tools, or business intelligence platforms preferred
• advanced Microsoft Excel skills preferred

Responsibilities

• Serve as a senior-level resource and escalation point for accounts receivable activity, customer account questions, payment issues, deductions, unapplied cash, and other Order to Cash matters.
• Analyze customer account balances, aging trends, payment behavior, deductions, and open items to identify risk, determine root cause, and recommend appropriate action.
• Manage and resolve complex customer account issues by partnering with Credit, Collections, Cash Application, Customer Service, Sales, Finance, and other internal stakeholders.
• Prepare, review, and maintain recurring and ad hoc reporting related to accounts receivable, past due balances, unapplied cash, deductions, bad debt exposure, reserves, and key performance indicators.
• Perform account reconciliations and support month-end and quarter-end close activities, including subledger-to-general-ledger analysis, reclassifications, reserve analysis, and resolution of reconciling items.
• Research, track, and support resolution of customer deductions, overpayments, and payment application issues in accordance with established policies and authorization limits.
• Use financial and system data to identify process gaps, recurring issues, customer trends, and opportunities to improve efficiency, accuracy, controls, and cash flow.
• Lead discussions with internal teams and customers to resolve business issues, reduce rework, prevent recurrence, and improve overall customer account management.
• Support audit, compliance, and internal control requirements by gathering documentation, preparing analysis, explaining account activity, and assisting with testing or review requests.
• Assist leadership with Order to Cash initiatives, process improvement efforts, acquisitions, divestitures, system enhancements, and other department priorities.
• Provide guidance, training, and knowledge sharing to Order to Cash team members to support consistent processes, accurate work, and effective issue resolution.
• Create, maintain, and update desktop procedures and support documentation for assigned responsibilities.
• Monitor customer account activity and escalate significant trends, delinquency concerns, compliance risks, or process issues to leadership as appropriate.
• Maintain strong working relationships with internal and external customers while communicating clearly, professionally, and timely.
• Adheres to company policies, delegation of authority requirements, internal controls, and compliance expectations related to financial transactions and customer accounts.

Benefits

• Competitive compensation and benefits program with no waiting period
• 401(k) program with 5% employer match and 100% vesting as soon as you enroll
• Comprehensive paid time off opportunities, including immediate access to four weeks of vacation, five sick days, parental leave and 11 company holidays (including two floating holidays)
• paid training, tuition reimbursement and a robust educational platform – DevelopU – with more than 10,000 free courses
• An inclusive working environment
• Access to our wellness and employee assistance programs

What This Job Offers

• Job Type: Full-time
• Career Level: Senior