Sr. Analyst, Operations Partner, Popeyes Louisiana Kitchen, US&C

Restaurant Brands International • Miami, FL

2d • Onsite

About The Position

The Operations Partner is the coach responsible for driving operational excellence, guest satisfaction, and brand standards across their assigned restaurants. This role reports to the Franchise Business Partner (FBP) and is responsible for identifying gaps, delivering training, and tools that help franchise restaurant leaders with consistent routines that improve service, food quality, and the overall guest experience.

Requirements

• Bachelor’s degree in Business, Hospitality, or a related field required
• 3+ years of restaurant operations leadership experience in QSR.
• Proven track record of improving operational execution and guest satisfaction.
• Experience in training, coaching, or leading restaurant managers/teams.
• Strong coaching and training ability, with practical “in-the-moment” feedback skills.
• Excellent knowledge of QSR operating routines, guest service fundamentals, and food safety.
• Ability to analyze guest and operational data, then translate into clear action plans.
• Highly organized, disciplined, and comfortable managing a large portfolio.
• Strong communication and collaboration skills.

Responsibilities

• Conduct structured operational assessments across for assigned restaurants.
• Coach restaurant general managers (RGM) and leadership teams on critical drivers of guest satisfaction: speed of service, order accuracy, food quality, hospitality, cleanliness, and safety.
• Observe service routines and deliver immediate, constructive feedback.
• Track execution against bottom-performer routines and other operational frameworks, ensuring compliance with brand standards.
• Use guest satisfaction surveys, operations scores, and guest complaint data to identify underperforming restaurants.
• Partner with restaurant leaders to implement action plans that directly improve guest outcomes.
• Conduct follow-ups to verify progress and reinforce accountability.
• Share success stories and practical playbooks across restaurants to scale what works.
• Deliver in-restaurant coaching and training for Managers and District Managers.
• Support the rollout of new operations initiatives, technology, or training programs.
• Reinforce Popeyes Academy learning with live, practical application in the restaurant.
• Build capability in RGMs and shift leaders to sustain improvements beyond your visit.
• Partner with FBP to align restaurant-level operations coaching with broader franchise business plans.
• Provide monthly updates to FBP on progress within assigned restaurants, highlighting commitments, follow-ups, and results.
• Escalate persistent performance issues, ensuring support from Ops Services leadership.
• Document findings, monitor corrective action, and track guest experience KPIs.
• Join restaurant visits with FBPs, share operational insights, and align coaching plans with business priorities.
• Prepare visit reports, update tracking systems, and maintain communication with Field & Ops Services leadership.
• Participate in FBP-led business reviews when operations improvement is the top priority, presenting operational insights and progress updates.
• Conduct deep-dive operations reviews with underperforming restaurants, escalating chronic issues as needed.
• Support systemwide initiatives (NRO support, Elevate rollouts, seed training for brand initiatives).

Benefits

• health benefits (medical, dental, vision and life insurance) offered upon hire date
• fertility benefits to support family planning needs
• a 401(k) plan with Company match available after the first year of service
• time-off programs (PTO, sick leave, Company-observed holidays, and parental leave)
• short-term and long-term disability insurance
• telemedicine & mental wellness support
• various learning and development courses
• comprehensive global paid parental leave program that supports employees as they expand their families
• free telemedicine and mental wellness support

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees