Sr Analyst, Operational Insights

T-Mobile•Frisco, TX

3d•Onsite

About The Position

This role supports continuous improvement initiatives within the operations organization by analyzing diverse data sources and applying business approaches to generate actionable recommendations. It primarily involves dissecting complex business problems, extracting and analyzing data, and constructing presentations to inform decision-making. The role requires selecting appropriate analytical methods and techniques to resolve a wide range of operational issues with minimal supervision. Success is measured by the ability to identify operational opportunities, lead cross-functional projects, and develop models that improve customer experience and reduce costs. The work impacts organizational policies, procedures, and business practices by providing insights that drive operational efficiency and customer satisfaction.

Requirements

SQL (Required)
Database (Required)
Microsoft Excel (Required)
Microsoft Access (Required)
Microsoft PowerPoint (Required)
Communication (Required)
At least 18 years of age
Legally authorized to work in the United States

Nice To Haves

Bachelor's Degree plus 3 years of related work experience OR advanced degree with 1 year of related work experience OR combination of education and experience deemed equivalent (Required)
Acceptable areas of study include Quantitative Business, Mathematics, Econometrics, Statistics, Operations Research, Computer Science or related field (Preferred)
4-7 years Related analyst work experience. (Preferred)

Responsibilities

Analyze sophisticated operational data to identify improvement opportunities and support decision-making processes
Develop and deliver presentations that communicate analytical findings to influence business strategies
Lead cross-functional projects aimed at enhancing customer experience and reducing operational costs
Extract, validate, and cleanse data from multiple sources to ensure accuracy and reliability of analyses
Maintain and implement operational reporting to monitor performance and support ongoing operations
Also responsible for other duties/projects as assigned by business management as needed.
Full funnel customer journey analytics & execution (360 Degrees of customer interaction & measured outcomes including target, reach, penetration, experience, conversion, and optimization
Apply data to monitor the performance and health of programs and identify areas for improvement; generating and testing hypotheses to improve performance.