Sr. Analyst, Natl Color

Canon U.S.A., Inc.•Boca Raton, FL

13d•$96,880 - $145,090•Hybrid

About The Position

Provides expert-level knowledge and enterprise-wide design solutions for color management, including explaining the impact of color management across technologies, data streams, and competitive products. Works with headquarters and factory personnel on color reproduction, supports customers with complex applications and workflows to increase print volumes, and collaborates with sales, marketing, and product development to help ensure future products meet market demands. Mentors colleagues and analyst teams, and supports troubleshooting of customer issues, files, and media at headquarters. The role assists with designing, integrating, and delivering complex software and inkjet solutions in customer environments, with an emphasis on industry color-management practices, multi-vendor integrations, and Graphic Arts and TDM workflows. It provides partner-product support, develops and communicates technical solutions, helps onboard color applications, advises sales teams on opportunities, and designs automated workflows for data preparation, preflight, postal processing, and finishing. The position communicates product requirements and issues to factory representatives and Marketing, provides high-level software training and problem resolution across Canada, Mexico, and Latin America, and offers post-sales implementation and 24/7 support. It documents color and media processes, contributes color expertise to software and hardware development, creates training and technical documentation, evaluates partner color-workflow tools, applies industry specifications such as GRACoL, SWOP, and G7, and manages product launches and complex customer implementations from a headquarters perspective. This is a full-time hybrid role requiring office attendance three days per week, with the option to work from home the remainder of the week, subject to business needs. Travel may be up to 70% locally, regionally, or nationally, including overnight stays.

Requirements

Bachelor’s degree in a relevant field or equivalent experience.
At least 5 years of related experience.
Industry experience in commercial printing, focusing on color management and PDF workflows.
Experience providing printing pre-sales and post-sales support in office and production environments.
Familiarity with Canon PPS products and services.
Certified G7 Expert.
Certified Color Management Professional Master.
Practical familiarity with tools used in commercial printing, such as Adobe Creative Suite and Enfocus Pitstop.
May require up to 70% local, regional, or national travel, including overnight stays.
Valid driver’s license and acceptable driving record; certain minimum auto insurance coverages are required.

Responsibilities

Assist with the design, integration, and delivery of complex software and inkjet solutions in customer environments, using industry color-management approaches and supporting multi-vendor integrations in Graphic Arts and TDM environments.
Provide partner-product support to internal and external customers throughout the assigned region.
Design and explain complex technical solutions to internal and external customers.
Collaborate on approaches to onboard new color applications and maximize inkjet technology utilization.
Assist regional sales with new business opportunities as the color expert and help drive page volume to Canon equipment from competing devices.
Design application workflows that automate data preparation, preflight, postal processing, and finishing using finishing-device interfaces, JDF/JMF, and available software APIs.
Communicate product requirements, missing capabilities, market expectations, and issues to factory representatives; communicate change requests to Marketing.
Provide high-level software product training and problem resolution for Canon Canada, Mexico, and Latin America.
Provide post-sales implementation services and 24/7 support, including after-hours support.
Document procedures for maximizing color output and optimizing color matching; create and troubleshoot media onboarding and color-profiling processes.
Contribute as the identified color expert to current and future software and hardware development.
Develop organizational and customer-facing training materials and write technical documentation, including documentation for unique customer situations.
Evaluate partner solutions for color workflow tools, including profiling, process control, and imposition.
Implement color workflows to meet print-industry targets such as GRACoL, SWOP, and G7.
Manage product launches and complex customer implementations from a headquarters perspective, escalating issues, setting customer expectations, and providing technical updates.
Deliver high-quality work and act as a role model, mentor, and coach to team members.
Work with headquarters and factory personnel on color reproduction and assist customers with complex applications, workflows, and troubleshooting.