Sr Analyst, Enterprise Applications

Pilot Company•Knoxville, TN

About The Position

As a Senior Application Analyst, you will work with both technical and business teams to enable highly available systems that meet business objectives, including supporting key business and IT initiatives. You will play a key role in application administration and maintenance, troubleshooting application-level issues and servicing requests from business teams. You will also be asked to triage, research and remediate production issues, coordinate and collaborate with various stakeholders during application upgrades. This role requires a deep functional understanding of the fuel business domain and PDI Enterprise application modules (Accounts Payable / Receivable, General Ledger, Fuel Inventory, Order Desk). You will provide advanced-level support for PDI Enterprise applications, troubleshooting and resolving complex functional and technical issues by working with business users, IT partners, and vendors when necessary, ensuring resolution metrics are maintained. Adherence to Incident, Change, and Problem Management is crucial to ensure the application remains SOX compliant. You will support User Acceptance Testing (UAT) by coordinating testing efforts, documenting test cases and results during application upgrade cycles and integration projects. Additionally, you will monitor application interfaces and remediate batch failures, troubleshoot and eliminate causes of data inaccuracy and broken process flow with detailed documentation on solutions provided. You will interpret the PDI data model, develop SSRS reports, and perform data analysis for end users and audits as per requirement. Preparation and maintenance of detailed artifacts on application interfaces, creation/maintenance of import profiles, saved settings, and background processing batches are also key responsibilities. You will model behaviors that support the company’s common goal and purpose, ensuring guests, business users, and team members are supported at the highest level. Other duties as assigned by your manager.

Requirements

Bachelor’s degree in computer science, Information Systems, Data Analytics or a related field
Five years of related experience in ERP systems
Three years of related experience in PDI Enterprise Suite required
Strong Microsoft Office skills (Excel, Word, PowerPoint, Visio)
Strong SQL Scripting and SSRS Knowledge
Good understanding and experience in using Atlassian (JIRA, Confluence)
Intermediate understanding of system architecture
Scripting skills preferably Python, PowerShell or relevant tech stack

Responsibilities

Play a key role in application administration and maintenance
Troubleshoot application-level issues and service requests from business teams
Triage, research, and remediate production issues
Coordinate and collaborate with various stakeholders during application upgrades
Provide advanced-level support for PDI Enterprise applications, troubleshooting and resolving complex functional and technical issues
Work with business users, IT partners, and vendors when necessary to ensure resolution metrics are maintained
Adhere to Incident, Change and Problem Management to ensure application remains SOX compliant
Support User Acceptance Testing (UAT) by coordinating testing efforts, documenting test cases and results during application upgrade cycles and integration projects
Monitor application interfaces and remediate batch failures
Troubleshoot and eliminate causes of data inaccuracy and broken process flow along with detailed documentation on solution provided
Interpret PDI data model, develop SSRS reports, and perform data analysis for end users and audits as per requirement
Prepare and maintain detailed artifacts on application interfaces
Create/maintain import profiles, saved settings, background processing batches
Model behaviors that support the company’s common goal and purpose
Complete other duties as assigned by your manager