Enterprise Applications Business Analyst

Marmon Holdings, Inc.•Bellows Falls, VT

3d•$80,000 - $120,000

About The Position

As an Enterprise Applications Business Analyst, you will support the administration and improvement of enterprise applications, Microsoft 365, and Microsoft Entra ID services within a manufacturing environment. You will manage user access and identity processes, including Enterprise Applications, SSO configuration, and group-based access models, while helping enforce security and access governance standards. You will support and optimize the Service Desk cloud platform, managing workflows, requests, and process improvements, and oversee label design and labeling system. Working closely with IT and business teams, you will troubleshoot system issues, assist with integrations between applications, and contribute to identity lifecycle processes such as access reviews. This role focuses on building hands-on experience while supporting reliable, secure, and efficient application operations in a production-driven environment.

Requirements

Associate’s or Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience)
2–5 years of experience in IT support, application administration, or systems support in a manufacturing or industrial environment (required)
Experience supporting enterprise applications in a production or warehouse setting
Exposure to Service Desk or ticketing platforms
Hands-on experience with: Microsoft Entra ID (Azure AD) including access management and identity governance concepts
Hands-on experience with: Enterprise Applications and SSO configuration (SAML, OAuth, OIDC)
Experience with label design and labeling systems in a manufacturing or warehouse environment (required)
Basic understanding of ERP/WMS systems (Infor or similar is a plus)
Familiarity with Service Desk platforms (incident/request workflows, automation)
General understanding of integrations (APIs, connectors, data flow)
Basic knowledge of IAM and security best practices
Entra ID identity and access management
Enterprise application configuration and SSO support
Label design and labeling system troubleshooting
Service Desk platform administration
Application support and issue resolution
Documentation and process tracking
Basic integration and data flow support
Strong communication skills across technical and operational teams
Problem-solving mindset with attention to detail
Ability to prioritize and manage multiple requests in a production environment
Willingness to learn and grow technical skillsets
Team-oriented with a proactive approach

Nice To Haves

Working knowledge of Microsoft 365 administration is a plus
Basic understanding of ERP/WMS systems (Infor or similar is a plus)

Responsibilities

Administer and support enterprise applications and cloud platforms used across manufacturing operations
Manage identity and access in Microsoft Entra ID, including group management and access controls
Configure and support Enterprise Applications and SSO integrations (SAML, OAuth, OIDC)
Handle user access requests using RBAC and least-privilege principles across multiple systems
Support and maintain labeling systems, including label design and system-level troubleshooting
Support and optimize the Service Desk cloud platform, including ticket management, workflows, and automation
Monitor system health and performance; respond to incidents and escalate as needed
Assist in maintaining integrations and data flow between systems (ERP, WMS, and other applications)
Troubleshoot application issues and coordinating with vendors or internal IT teams
Create and maintain documentation for systems, access models, and procedures
Support the lifecycle of enterprise applications, including onboarding, configuration, and ongoing maintenance
Act as a developing SME in Entra ID and enterprise application access management
Assist in maintaining application security and access governance standards, including audits and access reviews
Contribute to documentation, standardization, and process improvement efforts
Support alignment between legacy manufacturing systems and modern cloud-based applications
Assist with Entra ID and enterprise application initiatives (SSO onboarding, access governance improvements)
Support system upgrades, enhancements, and migrations
Help improve application integrations and data flow across ERP, WMS, and operational systems
Participate in Service Desk platform enhancements and workflow automation
Contribute to labeling system improvements, including design standardization and usability enhancements
Support continuous improvement initiatives across manufacturing and IT systems