Sr Analyst, Connectivity

University of Guelph • Guelph, ON

3d

About The Position

Computing and Communications Services (CCS) is the central IT department at the University of Guelph, providing core IT services and technology solutions to the U of G community. CCS has a progressive organizational culture, including a strong learning and development focus, and is committed to its Core Values: Service Culture, Integrity, Individual Leadership, Teamwork, Agility, and Communication.

Requirements

• Bachelor’ degree in Computer Science/Information Technology and several years related work experience in network administration and support, in higher education is preferred, or an equivalent combination of education and experience
• Related core certifications are strongly preferred and include CCNA, CCNP, CCIE; other networking certifications
• Extensive experience with enterprise network hardware including Cisco switches (3850, 9300), routers (9300,9500, 9600), access points (2800, 9120), Voice Gateways (VG420), designing the architecture and leading the implementations and upgrades of these systems
• Extensive experience in troubleshooting and supporting voice networks including Cisco Cloud, Voice Gateways and Analog circuits
• Experience with a variety of network administration tools such as Cisco Prime/DNAC, Cisco ISE, Infoblox, Gigamon, Nagios, Cisco Umbrella, Cisco FirePower, Azure DevOps
• Basic shell scripting skills for network administration and monitoring such as bash, perl, python, or ansible
• Strong knowledge in ITIL v3/4 based service management frameworks; strong knowledge and experience with ongoing development and management of network incident response procedures and service level/metrics and reporting
• Strong interpersonal and communication skills (oral and written) with ability to work effectively with both business clients and technical team members
• Working knowledge and experience with the following is preferred: wireless site survey, wireless design/deployment planning, wireless radio frequency understanding, Ekahau Pro, FreeRadius.

Nice To Haves

• in higher education is preferred
• Related core certifications are strongly preferred and include CCNA, CCNP, CCIE; other networking certifications
• Working knowledge and experience with the following is preferred: wireless site survey, wireless design/deployment planning, wireless radio frequency understanding, Ekahau Pro, FreeRadius.

Responsibilities

• Maintain the network infrastructure to optimum levels and supporting/troubleshooting enterprise CUCM, Unity Connection, UCCX, and voice gateway environments, and participating in various network projects and initiatives.
• Maintain Enterprise CUCM, UCCX and related Cisco Cloud service
• Maintain all Analog Voice Circuits, T1, SIP
• Support Cisco Voice Gateways (VG420)
• Support for overhead paging service (Cistera)
• Defining and leading projects utilizing the CCS Project Management Framework
• Issue and problem management and root cause analysis
• Leading infrastructure maintenance outside of regular business hours
• Analysis and resolution of issues related to failure and/or performance through collaboration with other immediate team members, other CCS teams, and vendor customer support
• Mentoring other members of the Network Infrastructure team
• Liaise with the enterprise vendors and professional services to plan and oversee changes in the enterprise systems that external resources are required for, maintaining those relationships and related contracts
• Responsible for problem analysis, proactive monitoring, and the analysis and resolution of issues related to failure and/or performance through collaboration with other immediate team members, other CCS teams, and vendor customer support.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior