Sr Analyst, Business Operations

Brown Medicine•East Providence, RI

1d•$110,302 - $182,000•Onsite

About The Position

Reporting to the EVP, Ambulatory and Urgent Care, the Senior Analyst, Ambulatory Business Operations is a new role supporting the EVP; the System Director-Ambulatory Services; the Executive Vice President of Ambulatory and Urgent Care (EVP); Chief Physician Officer; five Clinical SVP’s with broad system-wide portfolios: Surgery/Cardiovascular, Medicine/Cancer, Neurosciences/Psychiatry/PM& R, Emergency Medicine/Radiology/Pathology/Biomed, and Primary Care/Pedi/Urgent Care/Ob-Gyn. Working in partnership with Hospital Operations in RI and in Massachusetts, our team is charged with organizational change, system integration, and driving operational excellence via both direct authority as well as through indirect influence. This Senior Analyst will be a key partner in moving the business forward through hands-on business planning, financial analysis from an operations perspective, sourcing and incorporating market data in various forms, working with senior operations leaders to help with plan implementation, and in general seeing the senior Ops leadership team as his/her customer. Our team serves all Hospital Outpatient Department areas across RI Hospital, Hasbro Children’s Hospital, The Miriam Hospital, Newport Hospital, all RI ambulatory and urgent care operations, as well as our newly-acquired Hospital-licensed (Morton and Saint Anne’s Hospitals) and non-licensed ambulatory locations in Massachusetts located in the greater Foxborough, Attleboro, Taunton, and Norwood areas. Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another. In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include: Instill Trust and Value Differences Patient and Community Focus and Collaborate

Requirements

Bachelors degree required. Masters preferred in relevant field, equivalent experience will be considered.
Deep analytical experience in healthcare operations with particular knowledge of ambulatory care.
Ability to work independently, to prioritize, and to multi-task.
Ability to resolve complex issues in a collaborative fashion.
Requires a familiarity with service line administration, preferably in an academic medical center, multi-hospital, and/or outpatient practice setting.
Minimum of 5 years of progressively complex experience in healthcare operations.
Superior financial skills, including accounting and forecasting, with a proven track record of financial analysis that supports healthcare operations’ drive for results.
Highly effective communication, management, and leadership skills; the ability to conceptualize, plan, facilitate and execute consistently and effectively.
Demonstrated successful track record managing in a complex organizational structure.
Demonstrated strong financial, analytical, and resource management skills.
Track record of nurturing, growing, and leveraging positive, cross-organizational relationships with peers, colleagues, physicians, clinicians, senior management, staff, and community.
Success in working collaboratively with high performing teams aligned with strategic initiatives and goals.
Proven experience successfully influencing and supporting change across the continuum in a complex health care environment.

Responsibilities

Thrives in a matrixed management structure: The Senior Analyst will navigate well in a matrixed, multi-layered organization, will possess organizational savvy, and utilize his/her wisdom and experience to provide an operational analytics function for the senior team.
Skilled at business assessment process: Senior Analyst can drive and/or execute multiple assessments, including business plan development, use of market analysis data, Case Mix Index (CMI) analyses; areas of potential Contribution Margin (CM) gain if audit can validate; cost/benefit to outsourcing certain functions that could improve high-dollar opportunities; etc.
Facilitates effective and efficient stakeholder engagement: Represent the interests of the appropriate Clinical SVP(s), leverage bi-directional communication with the right partners to identify ways to improve business operations, including expense savings (example: surgical supply opportunities), revenue cycle/billing, and process improvement options. The Senior Analyst will deliver results in a collaborative, timely process, and work closely with senior leadership on implementation.
Plan and Execute: represent operations and partner with high-cost/risk area leaders to collaborate, facilitate, obtain group buy-in and work with senior leadership to execute plans to improve process flow, efficiencies – example: Supply Chain.
Business modeling for operational efficiency: assess current state, using existing and industry financial and payment data for modeling to refine site of care/service line improvement; leverage strategy resources (Sg2, Vizient market and Procedural Analytics info). Take the lead in working with each 184725955Clinical SVP to develop fully loaded business plan/models in a timely, thoughtful, collaborative process.
Effective communication and presentation skills: ability to solicit, synthesize, iterate data based on multiple stakeholder inputs to provide recommendations to senior leadership for improvement.
Financial analysis: work with Clinical SVPs’ teams and Finance to analyze, dig deeper, and team with leadership to better inform our processes, whether operational efficiency efforts, growth planning, capital planning, expense reduction or incremental revenue gains.
Financial/budget project management: take point, with EVP, on annual budget projection process across Ambulatory, and partner with key stakeholders. Working w/the budget office and each senior leader, supports the review, research, and response of variance reporting on a monthly basis.
No direct reports, but the Senior Analyst will collaborate closely within our matrixed leadership environment, and act as a coach / facilitator to grow the business operations function across all Clinical SVP portfolios.
Other duties as assigned.