Sr AMI Electric Operations Specialist

NiSource • Merrillville, IN

4d • Hybrid

About The Position

AMI Operations is where the utility’s digital transformation becomes real. It is the point where advanced technology, data intelligence, and day‑to‑day utility operations converge to change how the organization actually works. As utilities move toward more automation, distributed energy resources, electrification, and advanced analytics, AMI becomes the foundation for everything that comes next. Leading the AMI Operations team means shaping the systems and processes that will define the utility’s next decade of modernization. The Senior Electric AMI Operations Specialist is responsible for the monitoring, management, and analysis of the advanced metering infrastructure (AMI) systems and assets. This includes leveraging the AMI headend system and other applications to monitor and track AMI communications network performance, AMI meter read rate, AMI device alerts and alarms, and other KPIs. Additionally, this role will be responsible for handling handoffs with parallel NIPSCO and vendor teams responsible for implementing these systems, deploying devices, and managing downstream business processes.

Requirements

• Bachelor's Degree or equivalent work experience
• 7+ years of utility operations experience
• 5+ years of experience in utility meter-to-cash, utility customer operations, or meter operations
• Proficient knowledge of electrical energy measurements

Nice To Haves

• Experience with the Sensus FlexNet AMI point-to-multipoint network solution and components, or other major AMI communications network solutions
• Experience with Sensus RNI Headend System solution, application modules, and functionality, or other major AMI headend applications
• Experience leveraging Microsoft Excel, SQL, Power BI, Tableau, or other business intelligence tools for data analysis and visualization
• Proficient understanding of microwave, fiber optic, and cellular backhaul communications

Responsibilities

• Manage assessment, testing, and execution of firmware upgrades for AMI meters, communications network devices, and other AMI hardware
• Manage assessment, testing, and execution of meter reconfiguration as new meter programs are identified and made available
• Manage the AMI system to monitor daily meter read delivery and network performance and ensure that daily system batch jobs are run successfully
• Manage and report on analysis of AMI alerts and alarms and track resolution of any issues to support timely repairs of the AMI system, network, and associated equipment
• Manage collaboration between field operations teams (meters and communications network devices) for repair of AMI devices
• Act as a subject matter expert for all AMI components (headend software capabilities, firmware, equipment, communications, collectors, repeaters, modems, and ancillary devices used for operations of the AMI Network)
• Manage analysis of key performance indicators (KPIs) to ensure service level agreement (SLA) compliance and overall system performance
• Oversee and facilitate coordination with Billing and Meter-to-Cash teams to monitor meter read rates, identify any AMI meter or communications issues impacting meter reading or billing, and facilitate resolution
• Oversee and facilitate coordination with outage management and dispatch personnel to leverage AMI alerts and alarms for improved outage response

Benefits

• 8% annual bonus
• Continuous service to customers at all times
• Employees may be required to work outside their normal work hours and perform tasks outside of their normal responsibilities in support of emergency operations.
• Value inclusion within your day to day responsibilities by respecting others perspectives/convictions, engaging others opinions, creating a safe environment where people, ideas, and opinions are valued within your Team/Customers and external partners.
• Respect the unique lived experiences within your Team/Customers and external work partners by valuing different world views, challenges, and cultures that represents all walks of life and all backgrounds.
• Treat others with respect and consideration.
• Actively participate in creating and contributing to a positive work environment.
• NiSource is committed to providing equal employment opportunities in each of its companies to all employees and applicants for employment without regard to race, color, religion, national origin or ancestry, veteran status, disability, gender, age, marital status, sexual orientation, gender identity, sex (including pregnancy, lactation, childbirth or related medical conditions), genetic information, citizenship status, or any protected group status as defined by law.
• Promote a safe work environment by actively participating in all aspects of our employee safety program.
• Report any unsafe conditions and take actions to prevent personal injuries.
• Support our interdependent safety culture by ensuring the safety of your co-workers.
• Stay focused on the task at hand and promote productivity through good work habits.
• NiSource participates in the U.S. Department of Homeland Security’s E-Verify program.
• Forbes magazine as one of America’s Best Large Employers.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree
• Number of Employees: 1,001-5,000 employees