Sr AI Technical Program Manager

T-Mobile•Frisco, WA

18h•Hybrid

About The Position

The Sr AI Technical Program Manager is a delivery-focused leader responsible for orchestrating the end-to-end execution of T-Mobile's AI product portfolio across multiple simultaneous product launches, cross-functional PODs, and enterprise partnerships. Will be responsible for network AI product portfolio launches across Consumer and Business segments. This role owns the master program plan, risk management, dependency coordination, and executive reporting for a multi-product AI platform program spanning network infrastructure, cloud services, and consumer/business product delivery. The Sr AI Technical Program Manager operates with an automation-first mindset - identifying and eliminating repetitive tactical work through tooling, dashboards, and agentic workflows so that human effort is focused on relationship-driven problem solving, cross-team alignment, and strategic risk management. This role requires someone who combines deep program management expertise with the technical fluency to navigate AI/ML development cycles, cloud platform architectures, and carrier-grade network integration timelines. Success is measured by on-time delivery against publicly committed milestones, stakeholder confidence in program health, and the team's ability to scale multiple active products.

Requirements

Bachelor's Degree plus 3 years of related work experience OR advanced degree with 1 year of related work experience OR combination of education and experience deemed equivalent (Required)
4-7 years - Experience in organizational programs, project management or related area.
4-7 years - Experience working closely with Engineering, Design, and Product teams to drive iterative delivery of cross-functional initiatives from concept to launch.
Program Management (Required)
Project Management (Required)
Budget Management (Required)
Program Analysis (Required)
Problem Solving (Required)
Communication (Required)
Negotiation (Required)
Attention To Detail (Required)
Product Lifecycle Management (Required)
Leadership (Required)
Vendor Management (Required)
AI/ML Program Fluency
Automation & Tooling

Nice To Haves

Acceptable areas of study include Business, Finance, Economics, Computer Science, Engineering, or related field (Preferred)
Project Management Professional (PMP) (Preferred)
Program Management Professional (PgMP) (Preferred)
Scrum Product Owner Certification (CSPO), Agile Certified Practitioner (PMI_ACP) (Preferred)

Responsibilities

Owns the Network AI master program plan across all active products PODs
Defines and manages cross-product milestones, dependency maps, and critical path analysis.
Runs weekly program steering and bi-weekly executive steering with senior leadership.
Coordinates delivery across Network, IT/AI Platform, AI COE, and Business Teams.
Ensures every POD has clear scope, timeline, and acceptance criteria.
Leads the interface between internal delivery teams and external partners.
Work with the GTM team on certification readiness process and launch sequencing across simultaneous products.
Develops program roadmaps, project plans, and schedules while providing budget oversight to ensure alignment with business objectives.
Identifies and eliminates tactical program, project scrum management overhead through automation.
Builds and maintains automated dashboards for program health, epic status, risk tracking, and budget reporting - replacing manual status collection with real-time data.
Implements agentic workflows for dependency tracking, milestone alerts, and stakeholder notifications.
Designs repeatable program templates (launch checklists, readiness scorecards, war room protocols) that scale across product launches without linear headcount growth.
Establishes automated executive reporting pipelines that pull directly from Jira/Asana/project management tools rather than requiring manual synthesis.
Facilitates creation and maintenance of program charters, including mission statements and key performance indicators, to guide program execution.
Leads the program risk register across Capex/Opex portfolio.
Identifies, assesses, and drives mitigation for delivery risks spanning technical dependencies (platform capabilities gating product features), vendor dependencies (Vendor SOW deliverables, model provider timelines), regulatory dependencies, and commercial dependencies.
Handles resource contention across PODs that share engineering and architecture resources.
Escalates blocking risks with clear options and recommendations - not just status reports.
Leads program changes by evaluating risks and impacts, contributing to continuous improvement and best practice development.
Serves as the single source of truth for program status across all stakeholders.
Prepares and delivers executive-ready program reviews that lead with decisions needed, not status recaps.
Manages communication cadence across different audiences: weekly tactical syncs with POD leads, bi-weekly steering with senior leadership, monthly business reviews with cross-functional partners.
Translates technical delivery status into business impact language for non-technical executives.
Coordinates with IT PMO, Network PMO, and enterprise governance processes to ensure program reporting integrates with T-Mobile's broader portfolio management.
Coordinates program teams to provide statistical and status reporting, addressing interdependencies, risks, and resource constraints.
Designs the operating rhythm for a multi-product AI program: sprint cadences, release trains, launch readiness gates, and retrospective cycles.
Implements process controls for vendor management (SOW tracking, deliverable acceptance, co-investment reporting) and regulatory compliance.
Establishes the war room protocol for launch events and critical escalations.
Drives post-launch retrospectives that produce actionable improvements, not just documentation.
Builds the program management playbook that enables the team to scale from current products to the full 2027-2028 roadmap.
Implements process controls to ensure compliance with corporate and regulatory standards, managing contracts and vendor relationships effectively.
Delegates program responsibilities and manages resources to resolve conflicts and support technical solution development.