Sr. After Market Sales Coordinator

SGL Carbon•Strongsville, OH

16d

About The Position

Provides support to Area Sales Managers and VP-Sales, as part of the Commercial Order Processing team. Supports Order Entry and RFQs for the Americas. Provides invoicing of progress billings and follow-up on payments. Supports the Letter of Credit process, as well as other financial instruments. Provides back-office support for the sales department.

Requirements

Associates Degree or equivalent experience
1-2 years experience in customer service/technical customer service
Fluent English

Nice To Haves

Chemical industry experience will be a plus
Additional (Spanish, German) is a plus.
Logistics (regulations, export control. Incoterms. Packing, etc.)
Some familiarity with reading and understanding technical documents such as blueprints, parts lists etc.
SAP-system software.
Knowledge of machining & manufacturing of chemical process equipment is a plus.

Responsibilities

Provides support for Aftermarket Sales and Equipment Sales
Organize daily sales back-office activities, such as – but not limited to: Invoicing of Progress Billings
Support the Letter of Credit process
Performing market research with guidance of sales team
Gathering and processing research market and marketing data
Assist and coordinate with sales team
Organizing and assisting sales team’s calendar
Support sales team in pre-sales and post-sales activities
Proactively improve and maintain CRM data quality and integrity
Support customers with RFQs and corresponding quotations
Support Field Service planning, etc.
Entering orders within SAP
Tracking open invoices and following up on late payments