After Market Coordinator

Aston Carter • Erie Township, OH

6d • $22 - $24 • Onsite

About The Position

The Aftermarket Customer Service Coordinator supports the aftermarket service team as a central point of contact between customers, field technicians, parts departments, and internal stakeholders. The role coordinates service activities, dispatches technicians, manages customer service requests, and tracks open service jobs through completion and billing readiness. It is suited to an organized professional who can work in a fast-paced environment and help ensure effective service delivery for customers.

This is a contract-to-hire position based onsite in Port Clinton, Ohio, in a professional office environment supporting field service operations in a manufacturing setting. Work is primarily during standard business hours, with occasional support for urgent customer service requests. The role involves extensive phone, email, and service-management-system coordination and frequent interaction with customers, technicians, leadership, and internal departments. The posting describes an opportunity to join a growing aftermarket service operation in a visible role and collaborative culture.

Requirements

• Demonstrated experience managing customer service tickets and resolving customer disputes or issues.
• Proven experience dispatching field service technicians and coordinating service schedules.
• Strong customer communication skills, including providing detailed status updates and handling escalations professionally.
• Ability to manage multiple service requests simultaneously in a fast-paced environment.
• Experience tracking service jobs from initiation through completion and billing readiness.
• Hands-on experience with ERP, CRM, CMMS, or dispatch systems for service coordination and documentation.
• Experience with parts ordering, parts tracking, and service-related documentation.
• Ability to work effectively with technicians, leadership, parts and billing teams, and customer stakeholders.
• Strong problem-solving and customer relationship management skills.
• Excellent written and verbal communication skills.

Nice To Haves

• Knowledge of field service operations and aftermarket support processes.
• Experience working with ERP, CRM, CMMS, or field service management systems.
• Ability to collaborate in a team-oriented environment where organizational and customer service skills contribute to operational success.
• Comfort with extensive phone, email, and system-based coordination throughout the workday.
• Interest in developing expertise in service operations, dispatching, and aftermarket support.

Responsibilities

• Coordinate daily field service schedules, including preventative maintenance, emergency service calls, repairs, and follow-up visits.
• Serve as the primary customer contact for scheduling, service status updates, parts quotes, and job completion details.
• Manage customer service tickets from initiation through resolution and address customer concerns professionally and promptly.
• Review technician service reports for accuracy, completeness, and appropriate documentation of work performed.
• Coordinate parts quotes, monitor order status, and schedule return visits when additional parts or services are needed.
• Track open service jobs to support timely completion and readiness for invoicing and billing.
• Work with regional field service leaders, technicians, parts teams, billing departments, and customer stakeholders to maintain efficient service operations.
• Maintain accurate records and service documentation in ERP, CRM, CMMS, or field service management systems.
• Communicate proactively with customers, provide updates and follow-ups, and handle escalations when necessary.
• Support billing by ensuring service jobs are properly documented and prepared for invoicing.
• Collaborate with cross-functional teams to improve service coordination, parts tracking, and the customer experience.

Benefits

• If eligible, benefits for this temporary role may include medical, dental, and vision coverage.
• If eligible, benefits may include Critical Illness, Accident, and Hospital coverage.
• If eligible, benefits may include a 401(k) retirement plan with pre-tax and Roth post-tax contributions.
• If eligible, benefits may include life insurance, including voluntary Life and AD&D coverage for employees and dependents.
• If eligible, benefits may include short- and long-term disability coverage.
• If eligible, benefits may include a Health Spending Account (HSA).
• If eligible, benefits may include transportation benefits.
• If eligible, benefits may include an Employee Assistance Program.
• If eligible, benefits may include PTO, vacation, or sick leave.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed