As a Senior AEO/SEO Strategist, you'll be a part of the Customer Success organization within Conductor, leading efforts to identify risks and opportunities across our largest and most strategic customers. In this role, you'll act as a trusted advisor alongside customer account teams during vital points in their lifecycle with Conductor, driving successful partnerships and renewals while mentoring others on best practices. A day in the life.... Lead the identification of key customers at risk to achieving their outcomes by uncovering trends across at-risk accounts, and own the development of playbooks that enable account teams to proactively identify and act on solutions to mitigate risk. On our most strategic and complex customers, serve as a senior consultant to understand their SEO, content, and web operations, strategic priorities, and develop tailored strategic success plans and recommendations that drive clear, measurable outcomes in line with customer priorities. Partner cross-functionally with Customer Success and Sales leadership to identify key customer challenges, opportunities, and renewal risk, and drive remediation efforts across internal stakeholder groups to mitigate risk of loss on high-value accounts. Champion the use of AI tools to create efficiencies in day-to-day processes, both internally and for customers, and help shape best practices that other team members can adopt. Take a consultative, senior-level approach to develop scalable strategic solutions across Conductor's products and services that drive customer outcomes, reduce churn, and demonstrate long-term account growth. Provide advanced analysis and leverage AI tools to build customer dashboards that surface key insights into customer business and account performance. Drive engagement with executive sponsors, acting as a strategic voice to facilitate enablement and adoption of key solutions across organizations. Craft and present strategic plans and business cases at the executive level to demonstrate the value of our partnership and build alignment on key Conductor solutions. Serve as a mentor and go-to resource for other Strategists, sharing SEO/AEO expertise, elevating team capability, and contributing to internal enablement or training initiatives.
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Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed