Sr Accounts Receivable & Collections Analyst, SRS

Azenta•Plainfield, IN

28d

About The Position

Azenta Life Sciences is a global leader in the life sciences space with offices and operations worldwide. We are a market leader in automated bio sample management solutions and genomic services across areas such as drug development, clinical and advanced cell therapies for the industry's top pharmaceutical, biotech, academic and healthcare institutions globally. Within Azenta, the Sample Repository Services (SRS) business provides industry-leading biobanking, sample storage, logistics, laboratory services, and specimen management solutions that help customers safeguard and maximize the value of their critical biological materials. The Senior Accounts Receivable & Collections Analyst will improve cash collection and help transform the SRS collections function. This experienced individual contributor will own a customer portfolio, resolve complex past-due balances, and build more effective processes for prioritizing accounts, managing disputes, forecasting receipts, and reporting results. Working with Finance, Billing, Commercial, Project Management and Operations, you will identify why invoices go unpaid and drive corrective action. Success requires hands-on collections expertise, sound judgment, and demonstrated experience turning recurring problems into lasting process improvements.

Requirements

Minimum of 5 years of progressive experience in business-to-business collections, accounts receivable, or credit and collections, including direct ownership of complex customer portfolios
Demonstrated success improving collections processes, with measurable results such as lower past-due balances, faster dispute resolution, improved cash forecasting, or reduced manual effort
Strong understanding of the invoice-to-cash process, including billing, payment terms, account reconciliation, deductions, dispute management, and cash application
Experience using an enterprise ERP or receivables platform; advanced Excel skills, including pivot tables, lookups, and analysis of large account-level datasets
Strong customer communication, negotiation, analytical, and problem-solving skills; ability to influence internal partners and independently manage competing priorities
Bachelor’s degree in Accounting, Finance, Business Administration, or a related field, or an equivalent combination of relevant education and professional experience

Nice To Haves

Experience with Oracle ERP and reporting or automation tools such as Tableau, Power BI, or Excel Power Query
Experience in life sciences, healthcare, or another complex business-to-business services environment with recurring and project-based billing
Experience improving a decentralized or shared-services collections function, implementing financial systems, or applying Lean or other structured improvement methods

Responsibilities

Own collection activity for an assigned business-to-business customer portfolio; prioritize accounts by aging, balance, risk, and payment history to improve cash flow and reduce overdue receivables
Engage customer accounts payable, procurement, and business contacts to resolve payment barriers, secure commitments, and follow through on promised payments while maintaining productive relationships
Reconcile customer accounts and investigate short payments, deductions, unapplied cash, and invoice discrepancies with Billing and Cash Application; document actions, owners, and next steps
Escalate payment risk and unresolved balances promptly; recommend payment arrangements, credit reviews, or other action within established policies and approval requirements
Lead resolution of complex disputes involving purchase orders, pricing, service documentation, customer portals, or billing accuracy; coordinate internal owners and drive timely closure.
Identify recurring causes of late payment and partner with Commercial, Project Management, Billing, and Operations to prevent repeat issues and improve the customer experience.
Assess current collections practices and implement consistent account segmentation, outreach cadences, escalation paths, dispute tracking, and standard operating procedures
Champion Azenta’s Lean culture through root cause analysis and practical improvements that reduce manual work, rework, and time to collect
Partner with Finance Systems and IT to improve ERP data, reporting, and collections workflows; support requirements definition, testing, and adoption of automation and system changes
Share expertise and coach colleagues on complex accounts and effective collections practices; lead improvement projects through influence and follow-through
Prepare portfolio-level cash collection forecasts based on open invoices, customer commitments, and dispute status; explain actual receipts versus forecast
Build actionable reporting on overdue balances, aging migration, days sales outstanding, promise-to-pay performance, and dispute resolution time; distinguish cash recovery from credits and write-offs
Present key risks, collection opportunities, and actions to Finance leadership; measure whether process changes deliver sustained improvements
Maintain accurate account records and supporting documentation; provide collectability insights to Accounting and support close and audit requests while following approval and control requirements