ACCOUNTS RECEIVABLE & COLLECTIONS ANALYST

Resorts Casino Hotel•Atlantic City, NJ

3d•$50,000 - $75,000•Onsite

About The Position

The Accounts Receivable & Collections Analyst is responsible for overseeing all receivables, billing, and collections functions across hotel and casino operations. This role focuses on ensuring timely cash flow, reducing outstanding balances, and maintaining compliance with New Jersey gaming regulations and internal controls. This position does not include responsibility for issuing or approving customer credit but works closely with teams that manage credit functions.

Requirements

1+ years of accounts receivable and/or collections experience
Strong knowledge of AR processes and collections best practices
Excellent analytical, organizational, and problem-solving skills
Strong communication and conflict resolution abilities
High level of integrity and discretion
Standing
Walking
Kneeling
Lifting Max Weight: 25lbs
Pushing Max Weight: 25lbs
Pulling Max Weight: 25lbs
Carrying Max Weight: 25lbs
Bending
Climbing Stairs
Finger Dexterity
Full Use of Both Hands
Working at Rapid Work Speed
Working in Isolation
Working Around People
Hearing Conversation
Speaking Clearly
Seeing Near
Seeing Far
Seeing - Color Vision
Writing English
Reading English
Speaking English
Working under Pressure/Stress
Speaking With Guests/Customers
Speaking With Employees
Working with Basic Math Skills
Making Decisions Based On Facts
Making Decisions Based On Data
Making Accurate Measurements According To Set Standards
Working under Close Supervision
Working and Interacting With Management in a Professional and Courteous Manner
Working and Interacting With Co-Workers in a Professional and Courteous Manner
Working and Interacting With Guests in a Professional and Courteous Manner
Working Inside
Working in a Fast Paced Environment
Exposed To Dust, Fumes, Gases Describe: Dust

Nice To Haves

Sitting
Climbing Ladders Max Height: n/a
Working at a Height Level Above The Floor Max Height: n/a
Crawling
Balancing
Throwing
Twisting
Reaching Max Height: n/a
Driving
Working On or With Moving Machinery
Stooping
N
Working Outside
Exposed To Chemicals Describe:
Exposed To Smoke
Exposed To Excessive Noise
Working in Dimly Lit Areas
Working in Sudden Marked Changes of Temperature and Humidity
Other Describe:
Making Decisions Based On Personal Judgment
Planning and/or Supervising the Activities Others
Working under Minimal Supervision

Responsibilities

Oversee billing, invoicing, and cash application for hotel rooms, food & beverage outlets, casino activity, and group/events business
Ensure accurate and timely posting of all receivables and payments
Deposit all mailed Hotel checks
Monitor AR aging reports and drive timely resolution of outstanding balances
Lead collection efforts for corporate accounts, group clients, and applicable casino-related receivables
Develop and execute strategies to reduce delinquency and improve collection cycles
Recommend Hotel Write Offs
Manage communication with clients and guests regarding outstanding balances
Handle escalated or sensitive collection matters professionally and effectively
Coordinate with external legal counsel on accounts escalated to legal action
Prepare and provide documentation required for legal proceedings, claims, and settlements
Monitor status of accounts placed with attorneys and ensure timely follow-up and resolution
Act as primary liaison between the property and attorneys on collection-related matters
Establish and maintain a structured diary/log system to document all collection activities
Record detailed interactions with debtors, and attorneys
Ensure documentation supports audit requirements, legal proceedings, and internal controls
Track casino-related receivables, including coordination with cage and finance teams
Ensure proper documentation and compliance for receivable transactions
Recommend Casino Write Offs
Partner with credit, cage operations, and compliance teams for account resolution (no credit approval authority)
Prepare AR aging reports, collection forecasts, and bad debt analysis
Maintain and analyze collection recovery statistics compared to historical performance and benchmarks
Identify trends and recommend process improvements to enhance cash flow and recovery rates
Work closely with front office, sales & catering, casino hosts, and finance teams
Resolve billing discrepancies and improve billing processes
Provide Win/Loss Statements to Casino patrons upon request
Balance guest service considerations with financial controls