Sr. Accountant, AI Operations
About The Position
Play a key role in the finance organization by providing front-line ownership of the accounts receivable and collections lifecycle. This is a full-scope, customer-first role serving as the first point of contact for all AR and collections inquiries. You will own aging management, outreach, dispute resolution, payment coordination, and account reconciliation while partnering cross-functionally to collect what is owed and preserve customer relationships. The ideal candidate treats every interaction as a customer service moment, follows established processes, flags issues, and takes initiative to improve them.
Requirements
- Bachelor’s degree
- 4+ years of experience in accounting
Nice To Haves
- Bachelor’s degree in accounting, finance, business, or other business discipline
- 4+ years of experience in Accounts Receivable, Collections, or Order-to-Cash operations
- CPA license or equivalent
- Proven track record of managing a portfolio of accounts through the full collections cycle
- Hands-on experience working across multiple platforms
- Demonstrated ability to follow established SOPs while exercising sound judgment
- Excellent written, verbal, and interpersonal communication skills
- Strong customer service orientation
- Strong analytical skills (AR aging data, account reconciliation, trend identification)
Responsibilities
- Own the full AR/collections lifecycle: aging management, outreach, follow-up, dispute resolution, payment application coordination, and account reconciliation
- Execute collections activities in strict adherence to established SOPs for collecting, suspending services, and escalations
- Manage dunning workflows and proactively engage customers on past-due balances
- Monitor and drive down DSO, reduce aged balances, and maintain a clean AR ledger
- Serve as the first line of response for all AR/collections inquiries across email and ticketing platforms, treating every interaction with professionalism and urgency
- Investigate and resolve inquiries independently; escalate only when genuinely required
- De-escalate billing disputes and payment issues with a solutions-oriented, empathetic approach
- Maintain thorough documentation of all customer interactions, disputes, and resolutions
- Partner closely with Billing, Deal Desk, Revenue Accounting, Sales, Customer Success, and Legal to resolve complex account issues
- Provide AR/collections context and data to support monthly and quarterly close
- Communicate proactively on accounts approaching escalation or suspension thresholds
- Surface patterns and systemic issues to leadership with proposed fixes
Benefits
- long-term incentives, in the form of company stock or long-term cash awards
- potential discretionary bonuses
- ability to purchase additional stock at a discount through an Employee Stock Purchase Plan
- comprehensive medical, vision, and dental coverage
- access to a 401(k) retirement plan
- short and long-term disability insurance
- life insurance
- paid parental leave
- various other discounts and perks
- 3 weeks of paid vacation
- 10 or more paid holidays per year
- Employees accrue paid sick leave pursuant to Company policy which satisfies or exceeds the accrual, carryover, and use requirements of the law.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
