Accountant, AI Operations

SpaceX • Palo Alto, CA

1d • $95,000 - $155,000 • Onsite

About The Position

Play a key role in the finance organization by providing transactional and operational support to the accounts receivable and collections function. You will partner cross-functionally to help collect what is owed and preserve customer relationships. The ideal candidate treats every interaction as a customer service moment, follows established processes, flags issues, and takes initiative to learn and improve.

Requirements

• Bachelor’s degree
• 1+ years of experience in accounting (internship experience qualifies)

Nice To Haves

• Bachelor’s degree in accounting, finance, business, or other business discipline
• 1+ years of experience in Accounts Receivable, Collections, accounting, or finance (internship experience qualifies)
• CPA license or equivalent
• Hands-on experience or familiarity with AR/ERP platforms (NetSuite, Salesforce, or similar)
• Ability to follow established SOPs while exercising sound judgment
• Familiarity with ticketing/support platforms
• Excellent written, verbal, and interpersonal communication skills
• Experience in a high-volume or fast-paced environment
• Strong customer service orientation

Responsibilities

• Support the full AR/collections lifecycle: aging management, outreach, follow-up, dispute resolution, payment application coordination, and account reconciliation
• Execute collections activities in adherence to established SOPs for collecting, suspending services, and escalations
• Assist with dunning workflows and customer engagement on past-due balances
• Help monitor DSO, aged balances, and maintain a clean AR ledger
• Serve as a first line of response for AR/collections inquiries across email and ticketing platforms, treating every interaction with professionalism and urgency
• Investigate and resolve inquiries independently when possible; escalate when required
• Support de-escalation of billing disputes and payment issues with a solutions-oriented, empathetic approach
• Maintain thorough documentation of customer interactions, disputes, and resolutions
• Partner with Billing, Deal Desk, Revenue Accounting, Sales, Customer Success, and Legal to help resolve account issues
• Provide AR/collections data and support for monthly and quarterly close
• Communicate on accounts approaching escalation or suspension thresholds
• Surface patterns and issues to leadership

Benefits

• long-term incentives, in the form of company stock or long-term cash awards
• potential discretionary bonuses
• ability to purchase additional stock at a discount through an Employee Stock Purchase Plan
• comprehensive medical, vision, and dental coverage
• access to a 401(k) retirement plan
• short and long-term disability insurance
• life insurance
• paid parental leave
• various other discounts and perks
• 3 weeks of paid vacation
• 10 or more paid holidays per year
• paid sick leave

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level