Accountant, AI Operations
About The Position
SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars. ACCOUNTANT, AI OPERATIONS Play a key role in the finance organization by providing transactional and operational support to the accounts receivable and collections function. You will partner cross-functionally to help collect what is owed and preserve customer relationships. The ideal candidate treats every interaction as a customer service moment, follows established processes, flags issues, and takes initiative to learn and improve.
Requirements
- Bachelor’s degree
- 1+ years of experience in accounting (internship experience qualifies)
Nice To Haves
- Bachelor’s degree in accounting, finance, business, or other business discipline
- 1+ years of experience in Accounts Receivable, Collections, accounting, or finance (internship experience qualifies)
- CPA license or equivalent
- Hands-on experience or familiarity with AR/ERP platforms (NetSuite, Salesforce, or similar)
- Ability to follow established SOPs while exercising sound judgment
- Familiarity with ticketing/support platforms
- Excellent written, verbal, and interpersonal communication skills
- Experience in a high-volume or fast-paced environment
- Strong customer service orientation
Responsibilities
- Support the full AR/collections lifecycle: aging management, outreach, follow-up, dispute resolution, payment application coordination, and account reconciliation
- Execute collections activities in adherence to established SOPs for collecting, suspending services, and escalations
- Assist with dunning workflows and customer engagement on past-due balances
- Help monitor DSO, aged balances, and maintain a clean AR ledger
- Serve as a first line of response for AR/collections inquiries across email and ticketing platforms, treating every interaction with professionalism and urgency
- Investigate and resolve inquiries independently when possible; escalate when required
- Support de-escalation of billing disputes and payment issues with a solutions-oriented, empathetic approach
- Maintain thorough documentation of customer interactions, disputes, and resolutions
- Partner with Billing, Deal Desk, Revenue Accounting, Sales, Customer Success, and Legal to help resolve account issues
- Provide AR/collections data and support for monthly and quarterly close
- Communicate on accounts approaching escalation or suspension thresholds
- Surface patterns and issues to leadership
Benefits
- long-term incentives, in the form of company stock or long-term cash awards
- potential discretionary bonuses
- Employee Stock Purchase Plan
- comprehensive medical, vision, and dental coverage
- 401(k) retirement plan
- short and long-term disability insurance
- life insurance
- paid parental leave
- various other discounts and perks
- 3 weeks of paid vacation
- 10 or more paid holidays per year
- paid sick leave
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
