Sr. Account Manager

Circle Logistics • Fort Wayne, IN

1d

About The Position

Circle Logistics is seeking a proven Senior Account Manager to join their team. This role involves managing and promoting services to new customers, building and managing a book of business, and providing outstanding customer service. The Senior Account Manager will be the owner of their own portfolio while working in a team environment. They will bring solutions to established and prospective customers, nurturing these relationships into long-term partnerships. The role requires handling high call volumes, celebrating success, and working in a fast-paced, high-energy environment that thrives under pressure and competition.

Requirements

• High School diploma, GED, or equivalent experience required.
• 3-5 years of experience in a brokerage/logistics environment required.
• Experience with and/or ability to learn a variety of TMS/CRM platforms.
• Proven track record of success as an Account Manager.
• Ability to thrive in a fast-paced working environment and multitask.
• Strong attention to detail and organized.
• Ability to maintain a positive attitude.
• Excellent problem-solving, time management skills, including the ability to affect, interpret, and implement management policies and/or operating practices.
• Maturity and experience to effectively negotiate with carriers and customers.
• Strong work ethic and dependability.

Responsibilities

• Generate and identify new sales opportunities through research, analysis, and discovery.
• Maintain and grow existing accounts by managing customers day to day requirements.
• Build and expand your book of business with carriers while maintaining a strong relationship.
• Operate with autonomy and independent decision-making making managing accounts daily.
• Provide and negotiate freight rates with carriers.
• Manage your daily shipments to ensure timely pick-up and delivery.
• Actively procure new carriers based on volume and lane density.
• Properly qualify carriers booked to prevent any service failures.
• Take responsibility for critical loads/critical customers.
• Analyze customers’ needs and offer personalized solutions.
• Match customer demand with quotes for their freight-related inquiries.
• Build strategies that will result in increased sales and stronger partnerships.
• Solve complex problems and be the main contact for all your accounts’ communications.
• Organize and manage your daily shipments to ensure our "No Fail" policy.
• Collaborate with your team on pricing strategy and account implementation plans.
• Review sales activities and prospective customers with management.

Benefits

• Above-market base salary + uncapped commissions
• Paid training and ongoing professional development in a fast-growing company that promotes from within
• Paid holidays and paid time off
• Health, vision, and dental insurance benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED