Sr. Account Manager - Retail

Kobie Marketing•St. Petersburg, FL

23h•Remote

About The Position

Kobie is hiring a Sr. Account Manager for its Retail Vertical. The role manages day-to-day operations across one or more retail accounts, owns client communication and coordination, and brings cross-functional teams together to deliver client commitments. The account manager partners with recognized retail brands whose loyalty programs span stores, apps, and ecommerce, and whose programs may include tiers, co-brand cards, and paid memberships. The work includes managing high-volume promotional calendars and peak-season execution in a competitive market. The role serves as the client's primary contact for program management, turns account plans and roadmaps into delivered work, and manages program configuration such as earn rules and logic. It also supports offer planning, measurement, and reporting; coordinates Kobie and client teams across workstreams; identifies risks and emerging needs; and tracks contract milestones to support accurate, timely billing. This is a remote-first role with travel of up to 15% as needed. The stated career path is Associate Director, Client Services.

Requirements

At least 5 years of experience in marketing, loyalty, or account management, ideally in a client-facing role.
Ability to manage multiple accounts and priorities while maintaining attention to detail.
Technical understanding of how platforms fit into a martech ecosystem and how platform features bring marketing ideas to life.
Clear, confident written and verbal communication skills.
Foundational financial and data analysis skills.
Bachelor's degree in marketing or a related field.
Ability and willingness to travel up to 15% as needed.

Nice To Haves

Retail industry experience.
Experience with SaaS or loyalty platforms, CRM, and promotional marketing.
Familiarity with Jira, Workfront, and Google Analytics.

Responsibilities

Serve as the client's primary contact for program management, providing proactive communication and a dependable planning cadence.
Turn account plans and roadmaps into completed work on time and to a high standard, keeping commitments visible.
Manage program configuration, including earn rules and logic, and support offer planning, measurement, and reporting.
Coordinate Kobie and client teams across workstreams, set clear expectations, and follow through to completion.
Identify risks, shifting priorities, and unmet needs early, and raise them before they become issues.
Track contract milestones and support accurate, on-time billing.