Sr. Account Manager - Retail
About The Position
The Sr. Account Manager runs day-to-day operations across one or more of Kobie's retail accounts, owns client communication and coordination, and rallies cross-functional teams to deliver commitments. The role partners with recognized retail brands whose loyalty programs operate across stores, apps, and ecommerce. Work includes managing high-volume promotional calendars, peak seasons, and program models such as tiers, co-brand cards, and paid memberships. The position serves as the client's primary contact for program management, turns account plans and roadmaps into delivered work, manages program configuration and supports offer planning, measurement, and reporting. It coordinates Kobie and client teams across workstreams, identifies risks and unmet needs, and supports contract milestones and accurate, timely billing. The role is remote-first, with the ability to travel as needed, up to 15%.
Requirements
- 5+ years of experience in marketing, loyalty, or account management, ideally in a client-facing role.
- Ability to manage multiple accounts and priorities while maintaining attention to detail.
- Technical acumen and understanding of how platforms fit into a martech ecosystem and how features support marketing initiatives.
- Clear, confident written and verbal communication skills.
- Foundational financial and data analysis skills.
- Bachelor's degree in marketing or a related field.
- Ability and willingness to travel up to 15%.
Nice To Haves
- Retail industry experience.
- SaaS or loyalty platform experience, plus CRM and promotional marketing experience.
- Familiarity with tools such as Jira, Workfront, and Google Analytics.
Responsibilities
- Serve as the client's primary contact for program management through proactive communication and a dependable planning cadence.
- Turn account plans and roadmaps into delivered work on time and with excellence, keeping commitments visible.
- Manage program configuration, including earn rules and logic, and support offer planning, measurement, and reporting.
- Guide Kobie and client teams across workstreams, set clear expectations, and follow through until work is delivered.
- Identify risks, shifting priorities, and unmet needs early and raise them before they become issues.
- Track contract milestones and support accurate, on-time billing.
Benefits
- Flexible Time Off
- Nine company-wide holidays
- A diverse suite of benefits prioritizing growth, development, and personal well-being
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What This Job Offers
Job Type
Full-time
Career Level
Senior
