Sr Account Manager

Clean Harbors•Cleveland, OH

3d•Remote

About The Position

Clean Harbors is seeking a Senior Account Manager. This position is responsible for managing accounts with multiple locations, focusing on account retention and growth rather than new client acquisition. The role involves maintaining and nurturing an existing book of business. As a regional position, the individual will engage directly with key decision-makers overseeing multiple operational facilities, ensuring consistent service and identifying opportunities for account expansion. This individual will be responsible for addressing customer inquiries related to products, services, and billing, while proactively resolving any issues. The role includes a variety of administrative duties, such as waste profiling, setting up product services in the system, and generating work orders for service requests. Additionally, the position involves identifying and selling additional products and services to high-volume and high-value accounts. This position requires 50-75% travel.

Requirements

50-75% travel required

Responsibilities

Managing accounts with multiple locations
Focusing on account retention and growth
Maintaining and nurturing an existing book of business
Engaging directly with key decision-makers overseeing multiple operational facilities
Ensuring consistent service and identifying opportunities for account expansion
Addressing customer inquiries related to products, services, and billing
Proactively resolving customer issues
Performing administrative duties such as waste profiling
Setting up product services in the system
Generating work orders for service requests
Identifying and selling additional products and services to high-volume and high-value accounts