Sr. Account Manager

MERGE•Boston, MA

14h•$66,850 - $80,000•Hybrid

About The Position

At MERGE, we are Built Different. We are a marketing and technology agency purpose-built for the intersection of health and wellness—where human impact matters most. By weaving storytelling through technology, we move beyond traditional engagement to Whole Human Marketing. This approach recognizes that humans are multidimensional and complex, and uses AI to ensure every brand interaction feels natural, contextual, and relevant. This commitment to human-first innovation is what brings us together and propels us forward. We are united by our North Star: to unite people and brands to empower healthier, happier lives. Emerge to the Top of Your Career At MERGE, we strive to create a superior work experience where talented and ambitious people grow. An experience that encourages people to think higher and feel deeper. An experience where people engage their minds and hearts to do the best work of their careers. As our Sr. Account Manager, you will… Excel in driving success on a major account within the Life Sciences sector. This role emphasizes a strong marketing focus on Healthcare Professional (HCP) Marketing, including the development of various marketing tactics including brochures, emails, peer-to-peer presentations, videos, and the execution of conference assets. You will lead and oversee projects that require both strategic vision and hands-on expertise in client communications, agency operations, and delivering outstanding, impactful work.

Requirements

3-5 years of account management experience within an advertising environment
Bachelor’s degree or equivalent experience
Advanced client management skills, especially as it relates to setting and managing client expectations
Commitment to the client, attention to detail, and strong problem-solving ability
Superior professional communication and presentation skills
Ability to multi-task and prioritize work/to do list
Willingness to roll up your sleeves in a highly collaborative environment
Agility to adapt and find solutions when client needs change

Responsibilities

Provide strategic leadership by writing thoughtful briefs, collaborating with cross-functional teams, and leading projects through a strategic lens
Assist in all facets of client services
Build relationships and trust through communications with clients to facilitate the overall needs of the client and agency
Develop knowledge of the client’s products, benefits and features, value proposition, and target audience
Obtain an understanding of the category and relevant competitors
Participate in client and internal project reviews, presentations and status meetings
Effectively collect and communicate client direction and feedback, clarifying as needed, to cross functional agency team
Ensure delivery of quality work to clients on scope, time, and budget
Incorporate and manage up to senior Account Management staff as needed
Report on the financial status of projects, monitoring job hours and tracking against project completion
Manage administrative duties, including maintaining client status meeting notes and sending monthly financial document emails in partnership with senior Account Management
Possess working knowledge of all agency processes and work well with the internal team to ensure projects are progressing on strategy, time and budget
Remain open to continued learning, proactively seeking out team members to gain working knowledge of the brand, category, agency capabilities, and client management on an ongoing basis
Keep up to date on industry and category trends through news, websites and trade journals
Remain alert to client needs and elevate opportunities to convert into organic account growth