Sr. Account Manager

. Crane Worldwide Logistics . • Itasca, IL

5d • $70,000 - $95,000 • Onsite

About The Position

Manage large and global assigned accounts including all communication to and from client on a daily basis and be available to the client for escalation. Accounts are larger and more complex than lower level account managers. Work as intermediary for communication between client and their operations teams and Crane Worldwide network. Work with operations team to provide tracking information as requested by the client. Escalate all issues with a shipment immediately to the client to insure prompt resolution. Manage all client requests and follow up to insure that the client needs are met. Assure that all pre-alerts from origin offices are assembled and completed based on SOP requirements. Transmit all pre-alerts to the client for all shipments. Send all required reports to client on a daily, monthly or quarterly basis as deemed. Responsible for managing the client generated reports and assuring accuracy. Oversee, mentor and assist other account managers as needed. Other duties as assigned.

Requirements

• Talking, hearing and using hands to operate a computer keyboard, mouse and other computer components.
• Vision abilities required by this job include close vision and the ability to adjust focus.
• Excellent written and verbal communication skills.
• Demonstrates effective negotiation and closing techniques.
• Excellent organization and problem solving skills.
• Works well in a team environment.
• High school diploma or GED/Bachelor’s degree preferred.
• 5 – 7 years’ experience or combination experience and education.

Responsibilities

• Manage large and global assigned accounts including all communication to and from client on a daily basis and be available to the client for escalation.
• Work as intermediary for communication between client and their operations teams and Crane Worldwide network.
• Work with operations team to provide tracking information as requested by the client.
• Escalate all issues with a shipment immediately to the client to insure prompt resolution.
• Manage all client requests and follow up to insure that the client needs are met.
• Assure that all pre-alerts from origin offices are assembled and completed based on SOP requirements.
• Transmit all pre-alerts to the client for all shipments.
• Send all required reports to client on a daily, monthly or quarterly basis as deemed.
• Responsible for managing the client generated reports and assuring accuracy.
• Oversee, mentor and assist other account managers as needed.
• Other duties as assigned.

Benefits

• Quarterly Incentive Plan
• 136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use
• Excellent Medical, Dental and Vision benefits
• Tuition Reimbursement for education related to your job
• Employee Referral Bonuses
• Employee Recognition and Rewards Program
• Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
• Employee Discounts
• Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates

What This Job Offers

• Job Type: Full-time
• Career Level: Senior